We purchased a Corian countertop from Latitude for our bathroom. Our concerns were first raised when the company forwarded a copy of the drawing of the countertop template that showed measurements that were clearly wrong. We found the process of speaking to the gentleman who had taken the measurements to try to get clarification extremely frustrating. When the countertop arrived for installation it was too large for the space and the installers damaged one wall trying to make it fit. The installers measured the space again and took the countertop back to the shop for adjustments. Our credit card, however, was charged immediately for the outstanding amount of the countertop even though we did not have the said countertop. Latitude had our money and we had nothing. When the countertop was returned for installation the second time, it still did not fit and the new installer damaged another wall trying to force it into the space. He took new measurements. When he was finished making his adjustments, we were left with a one quarter of an inch slab of caulking between the wall and the left hand side of the countertop. When I commented that it looked terrible, the installer suggested I put something on the counter to hide it. On the right hand side, we were left with an eighth of an inch gap between the backsplash and the medicine cabinet. When three different people from the same company take measurements and this is the result, you realize that it's all quite hopeless. To sum up, I went to Latitude because Sarah Richardson had mentioned using them in one of her articles for the Globe and Mail. My recommendation would be to go somewhere else unless you are high profile designer.
- Approximate cost of services:
- $1,000.00