Pros: the finished product looks good. The old countertop was removed and the new one installed fairly smoothly.
Cons: many! The installers seemed inexperienced (were very young) and made a number of mistakes.
-parts were mismeasured and don't fit perfectly
-the edges are not quite what we requested
-we were not asked what kind of corners we'd like; this decision was made for us
-a gap between the countertop and cabinets was left all around, which had to be fixed by another company (perhaps foreseeable, but Latitude should have discussed this with us before proceeding)
-the dishwasher was left unattached to the countertop and falling forward; this was also fixed by another company
-the quote was always changing for reasons that were probably sensible but weren't really explained to us
-it was only when the installers were here that they told us the gas range had to be disconnected! we had to frantically call around for a gas-fitter, ultimately delaying the installation
-a few globs of silicone are visible and dripped onto the cabinets
-a 3-4mm gap is left between the backsplash and the wall, with the potential for water or debris to fall behind it
- Approximate cost of services:
- $4,000.00
- Company Response
At Latitude, we try our very best to review and communicate all project specifications in advance of a countertop installation. Our Latitude Project Check-sheet identifies potential areas for concern such as having Licensed Gas Fitters, Electricians and Plumbers disconnect all fixtures before an installation and reconnect fixtures after an installation. It is important to use licensed trades for your personal safety and protection.
As in this case, when an issue of countertop size and fit exists, we respond with a service appointment that is guaranteed within five(5) business days of an installation.
Latitude has operated with a "make it right" policy since before the days of Holmes on Homes, who we have happily supplied countertops to! Check them out at www.makeitright.ca. OR view Latitude's recent work on W network's LOVE IT OR LIST IT at http://www.wnetwork.com/Shows/Love-It-Or-List-It.aspx
Make it a great day!
Latitude