A Alert Drain Ltd

Clogged kitchen drain - within house about 25 feet from sink
Quoted was identical to several other drain services.
Arrived within hour. Technician was professional and clog cleared with powered snake in about 45 minutes.

Just to start off on a positive note, Fred was pleasant. He wore a mask while working and he made sure not to make a mess of our place.

We hired Fred to snake the main household drain and he did that. However, Fred neglected to ask whether we had a backwater valve. When my husband thought this might be an issue, Fred's response was, "I hope I didn't put a hole in it." You would think that someone who clears drains for a living would ask about backwater valves before starting work rather than relying on homeowners, who aren't drain experts, and are somewhat stressed about having water backing up from their basement floor drain, ask him about it. We made the mistake of asking Fred to snake the upstairs bathroom sink that was draining slowly. In the process of snaking the bathroom drain, Fred punctured a hole in the pipe causing water to flood through the bathroom floor, through to the kitchen ceiling below and ruining a pot light in the kitchen. Fred did not want to be responsible for the damage he caused. Although he did not charge us for snaking the bathroom sink, he did charge us to replace the pipe he punctured and he refused to reimburse us for the $150 it cost us to have an electrician replace the damaged pot light.

Very let down that a company can do expensive work and repair upon their recommendation and when it doesn’t fix the problem, refuse to stand behind their work. Where has work integrity gone. Had to get a different company to fix the problem.
Wasted time, money and a lot of heart ache.

This company does not seem to be able to handle complex situations. They played a guessing game with me, completing a costly repair which included breaking up floors, but it did not solve the problem. When the pipes backed up again a couple months later, I had to get another company to come in and finally solve the issue - and I had to break up the same floors to get to pipes that A Alert should have fixed the first time they were in there.

Please stay away from this company. They are sophisticated frauds. They created more problems for me then charged me to fix it, and still the issue was not resolved. Bartman plumbing were able to fix the damage done by AAlert Drain. I tried to speak to the owner of A Alert, Lilian, but she did not answer my calls or email for months. When I finally spoke to her she was quite rude and refused to accept the report of Bartman plumbing which clearly stated the mistakes made by her company. She suggested I should go to court and hung up.

Called A Alert Drain after another plumber told me I would have to rip up the basement to find the pipe stack and that after an hour of snaking he couldn't do anything for me.
Was referred to Fred who was not only prompt and courteous, he fixed the problem in a short time.
I would highly recommend Fred and this company...it's so refreshing to find trades that are honest and professional!

We had a flood situation in our rental building. Fred came out, did a scope and de-scaling of a calcium buildup. We went from a 50% flow to 85% flow. It took less than an hour.
We have been landlords for over 20 years and have dealt with a large number of contractors over the years. So when we say we found Fred very personable, knowledgeable and professional and was pleasantly surprised at the reasonable price, you can believe us.. We will MOST definitely use A Alert Drain again. HIGHLY RECOMMEND! Thank you Fred!
Deby & Vince

Fred and Keegan provided amazing service. They came within a hour of our call to the company, performed professional work, took great care to keep our home clean during and after the job, and followed up with us the next day to be sure all was working well. It is refreshing to deal with a service organization that is sensitive to customer needs and is a joy to work with. We have used their services in the past, and they were top of mind when we needed help this time around.. We highly recommend A Alert Drain Ltd. for any plumbing needs.
Dr. R. Jones

I called 6 company and only one answered right away and that was A Alert Drain. Kyle came to the rescue, cleared the problem within an hour. He was very efficient and did a thorough job, an gave me some tips to avoid future similar problems. Thanks Kyle,you are a Gentleman. Thank you A Alert Drain. Will call upon you guys in future for plumbing problems.