ServiceMaster Restore Markham

Formerly ServiceMaster Of Markham
Fire & Water Damage Restoration
44 Riviera Markham ON L3R 5M1
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Fire & Water Damage Restoration
ServiceMaster Restore Markham
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87%

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Reviews by rating (past 12 months)

Reviews for ServiceMaster Restore Markham

Average customer rating:
8.8 10 (39 reviews)

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Private User
Private User
1 review Georgetown, ON
10/10

THANK YOU SERVICEMASTER RESTORE MARKHAM

We had roof damage over the winter and ServiceMaster Restore of Markham had been recommended by friends for our repairs. They were professional and worked in a timely manner. They addressed any concerns we had with the repairs and covid-19 protocols. We would recommend there services to family and friends!!

Thank you ServiceMaster Restore of Markham for a job well done!!

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Company Response

Good day!

Thank you so much for taking the time to write such a wonderful review of our company! It was our pleasure to be of service, and we are grateful for terrific clients such as yourself.

Thanks again, and stay safe!

Warmly,am

The ServiceMaster Restore Markham

North Y.
North Y.
0 reviews Toronto, ON
10/10

Basement renovation

The quotation and follow up by Eliza was very professional, and she was very pleasant to deal with throughout the process. The team and all their sub-trades were also efficient and completed the work very satisfactorily. I would have no hesitation in recommending them for work of this kind.

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Company Response

What a lovely review! Thanks very much for taking the time to share your positive experience, it is truly appreciated by our team. It was a pleasure to work with you and we wish you the very best for 2020!

Kind regards,

Nancy Puyo
ServiceMaster Restore Markham
905-415-1774

lantz5600
lantz5600
0 reviews Toronto, ON
3/10

Basement Reno due to flood

Servicemaster was very quick to come in to do emergency tear out of basement. The project manager did a ‘quick’ quote of the work that needed to be replaced and repaired. The quote was based on very inexpensive materials to be put into the basement. Many spaces(closets, stairs) were not accounted for in the quote. We were not happy with the quote and we eventually had to involve the adjuster and his manager to get the basement quoted again and get better quality materials placed in the basement. This conversation went on for months. The basement was finally completed 7 months later. The quality of the work was good, as were the timelines for completion once the work started. We eventually told Servicemaster that we no longer wished to work with the original project manager (Ray) and a second project manager (Daniel) took over. He was great. We are pleased with the completed project, but not the time and effort required to get the job done to our specifications. Lesson to be learned: Check your quotes carefully to make sure you are getting quality materials and that the measurements are exact.

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Company Response

Hello Mr. & Mrs. Lantz,

Thank you for taking the time to review our company. We are sorry to hear that your experience was less than ideal. We were rather surprised to see that you have rated us a 30% score. To address your points, we are required by your insurance carrier to attend and scope the loss and provide an estimate on the replacement value of the existing materials and affected areas. We generated our estimate doing just that and presented it to your insurance carrier. It is unfortunate that the value of the older existing building materials was not in alignment with what it was you wanted to have as a replacement, and we could not in good faith list areas of the home that were not affected by the water loss to present for coverage. We understand there was substantial communication between you and your adjuster and they were generous enough to extend the requests you were seeking for the upgrades and the additionally requested areas. Between the time of final approval VS the scope changes requested by yourself, requesting special materials we had to order (e.g.: wallpaper, customized wood paneling, etc.) and also by the availability of several sub-trades that worked on the project, it is unfortunate of the perceived time delay on ServiceMaster's part. Once this was all approved and by the time you had your own contractor in to finish the basement waterproofing, we commenced in a very timely manner and have documented weekly updates on the progress. Our PM Assistant Daniel attended upon completion for final sign off and walk though, and was pleased at your contentment with the final product.


We wish you many years of good health and memories in your newly restored home.

If you would like to contact me to discuss this further, please contact me at 905-415-1774.

Steve Gregg
President
ServiceMaster Restore Markham

rejane1998
rejane1998
0 reviews Toronto, ON
10/10

Leak in the bedroom closet

The removed the carpet cleaned the floor and put a heater to dry the floor, then opened the ceiling in the living room to find out where the leak was coming from

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Company Response

Thank you kindly for your 10 Star review of our company - we are so very grateful!

Take care,

Nancy

svetlanasafyorova
svetlanasafyorova
1 review Vaughan, ON
10/10

Kitchen renovation , pot lights changing , paint

It’s were very nice to work with Service Master. They are very professional . My project manager Ray are very professional . The work have been done very high quality . The team done everything to make me satisfied with my renovation .

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Company Response

Hi Svetlana,

Thanks very much for your lovely review of our company! It was a pleasure to work with you, and we are so happy to hear you were satisfied with the whole repair process.

Best wishes,

Nancy Puyo
ServiceMaster Restore Markham

yhlee59ca
yhlee59ca
0 reviews Toronto, ON
10/10

Flooring

Almost perfect
Very kind
Complete until perfection
Plumbing
Steam cleaning
Countertop
Drywall + painting
Putting the contents to original place

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Company Response

Thanks very much for taking time out of your day to provide us with a 10 star review! We enjoyed working with you!

Take care,

Nancy Puyo
ServiceMaster Restore Markham

jessicapaynor
jessicapaynor
0 reviews Toronto, ON
10/10

Emergency work

Crews did amazing job. They are very professional and very polite. Work fast and very clean. Water damage to my basement

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Company Response

Hi Jessica,

It has been a pleasure being of service to you! We are so sorry you have experienced this level of damage to your home, but we thank you for your wonderful review and the trust you have placed in our services.

Take care,

Nancy

Domenic
Domenic
2 reviews Toronto, ON
10/10

Basement cleanup, water damage

ServiceMaster did a great job at cleaning up the damage made from water leaking in our basement. They were courteous and thoroughly explained the work they were going to do and were patient in answering all my questions.

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Company Response

Hi Domenic,

It was a pleasure being of service to you! We are so grateful that you took time out of your busy day to share your positive experience with us!

Best wishes to you.

Kindly,

Nancy

Bernice
Bernice
0 reviews Toronto, ON
10/10

Lower level home sewage back up.

This was my first time having to deal with such a problem. Service Master was very efficient through every step and their agents and technicians were professional, courteous, kind and did the job well. In addition the technicians provided a learning experience for me by answering questions and sharing the benefits of their expertise while doing the job. They fulfilled every aspect of their responsibility to complete the job.

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Company Response

Please know that your time in providing us with your review and your wonderful comments to our team are truly appreciated! It was a pleasure being of service to you!

With gratitude,

Nancy

pigletj
pigletj
0 reviews Toronto, ON
10/10

Removal of old furnace and new one installed

Workers were polite and helpful.
They did the job and left everything clean and tidy.

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Company Response

Thank you for taking the time to provide this lovely review of your experience with ServiceMaster. It was a pleasure doing business with you!

Take care,
Nancy

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ServiceMaster Restore Markham

Restoration services with experience, quality and trust. Count on our award-winning team to restore your peace of mind after property damage from disasters that affect your home or business.
We are one of the GTA's largest restoration companies. We have been proudly servicing the GTA & York Region for over 25 years. We're available 24/7/365 to help.

CATEGORIES
Fire & Water Damage Restoration
SERVICES
Commercial and Residential Restoration, Restoration Resources and General Construction
SPECIALITIES
Commercial and Residential Fire & Water mitigation services. Trauma Clean up. Vandalism repairs. Mould Remediation.
WEBSITE
http://svmrestore-markham.ca
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Visa, MasterCard, eTransfer, Certified Cheques,Bank drafts
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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