Higher Grounds Granite & Marble Shop

Jorge (George) was fantastic. Customer service is a priority at Higher Ground. He did everything exactly as we discussed (measurements & polishing of faces) for a number of quartz pieces for the bathroom. He ordered material, had it delivered, cut and polished in 7 days to help with my installation schedule. During the dry fit, it became apparent that I had neglected to tell him to polish the lip of the bottom side of our niche (half an inch of the bottom side of four pieces). I called George and he told me to just drop by the shop and he would fix my oversight free of charge. He polished the half inch strips while I waited.
I had previously used another vanity provider and there was no comparison. Customer service, turn around time, quality of work and cost were all better with George. I wish I had found George before I ordered my initial vanity top from one of his competitors as George provided brand name material with exceptional attention to finishing. I can't say the same for my initial provider (a competitor who does not have George's focus, providing everything from faucets to full vanities and bath tubs) as he showed us the brand name material and priced it accordingly only to show us a knock-off made in China that was on display that better suited our colour choice when finalizing the order. It was only after the fact that I found out the initial counter was a knock-off because George recognized it as a knock off immediately and was able to show me the difference between my material and the leading brands.
I would definitely recommend George for any countertops (kitchen, bathroom etc.). I am in fact going to use him again, as soon as my current reno is complete.

We sourced different shops to replace the kitchen formica countertops with granite or quartz countertops (over 60 sq.ft.). Jorge went out of his way to select the most suitable granite and reuse our existing cupboards. His price was competitive and the work was completed on schedule - order placed Jan.11, job completed in one day January 26. Carlos and Dario completed the removal of the old and installation of the new in an efficient, professional manner. We are thoroughly satisfied with the work and visitors to the house are so impressed with the transformation of our kitchen.

I selected this company based on Homestars reviews, and was very pleased. The selection of granite was extensive, and the person helping us was very knowledgeable about the materials. And the price was lower than any of the other places we visited.
The installation went smoothly, and the installers were very careful about cleaning up.
The plumber who installed our sink was very courteous, and stayed late to make sure everything was working well.

A very happy outcme.

We had high expectations for this company from the start since Jorge was great to work with. He was patient and the price he quoted was competitive.

Unfortunately, we weren't pleased with the installation. Maurcio and another worker came to install the quartz countertops and we found the workmanship to be substandard. Since the area for the kitchen coutertop was too big for 1 entire piece, we knew there would be a seam. However, the seam was not smoothed and levelled out so dirt gets in the middle of the 2 pieces. Also, the grout/sealer around the edges of the countertops were applied messily. The dust from the plywood is stuck in the sealer and there was so much residue from the sealer that months after the install, we were still scraping it off. IIn fact, we will need to strip and re-apply sealer ourselves so that it will look cleaner and more professional. In addition, we were also dissatisfied with the mess that was left behind. Maurcio had cut the pieces in our garage and there was so much debris which was not swept or placed in the garbage/removed offsite. He and the other installer also left behind their garbage from lunch (take out drinks still half full) for us to clean up afterwards.

Considering the positive reviews, we were really hoping for the finished product to look professional, sadly this was not the case. Hopefully, this was a one off situation!

Company Response: The person in this review was not work for Higher grounds granite and marble shop at this time. This review is a false. We never use grout or sealer on quartz countertops, you can contact all the suppliers to ask them this question.

Customer Response: Homestars asked us to provide a copy of the invoice to prove we hired this company. The reason why this review is still up is because it is a valid review and not a false one. At the time our countertops were installed, the installer was Marcio/Mauricio. If he no longer works for this company, then maybe the company is listening to customer's complaints and let him go due to poor workmanship. Although he may not work for the company anymore, our comments are still valid. We made an error in writing grout/sealer when it should be silicone. Regardless, whatever material was applied was done so messily that we were unsatisfied with the overall work, thus the low rating. I'm surprised that this company isn't taking our comments and using it as constructive criticism to help better themselves. Instead they are claiming the review to be false when it is not!

We were looking for a granite counter top for our kitchen. We visited over 25 granite shops with the sketch of our kitchen. No one would guarantee to have the granite cut at one piece as it is an L shape.
The last shop we visited is Higher Grounds. Jorge, the owner, told us from the beginning it will be one piece, we went to select the granite we wanted, he gave us a very competitive price and included a free sink. The installation was done on time without any issues, I recommended Higher Grounds to my neighbour without hesitation.

Higher Grounds did an excellent job. They were able to accomodate my timelines and the counter is absolutely gorgeous.

Right from entering the premises, all the way through installation, the staff is knowledgeable, professional and good at what they do.

I would recommend Higher Grounds Granite & Marble to anyone I know and definitely know where to go for my next project.

Great work guys!

Thanks!

Jorge provided excellent customer service and reasonable pricing. We were renovating kitchens and bathrooms, and of course, working with many vendors, and Higher Ground was the best vendor we had. Jorge and his staff were helpful and easy to work with. We had looked into several countertop vendors and Higher Ground was by far the most competitive pricing we've received. I would definitely recommend Higher Ground to others looking for kitchen countertop.

Exceptional customer service and very competitive pricing. George was a try businessman. He treats you with respect. I was extremely happy with their service. I was just a customer that called to ask about how to clean granite, and within hours, he was at my house sealing and waxing my kitchen granite. Exceptional work. I totally recommend Higher-Grounds.

T

Good service, great price! They came on time and cleaned up after work done. Jorge is very patience, he explained the quality of the quartz that we picked. I actually saw another brand that I like which was offered by another company, he is resourceful and inquired about that one. After careful consideration, we went with the one he recommended, we love it!! Will definitely recommend to anyone :)