They send one rep to break your equipment then they send another more senior one to replace it and charge you for it. Don't trust these guys what a rip off.

Nimbus has been my favourite water refill station here in Toronto. We’ve been refilling our 18.9 L gallon when nimbus was still at Wilson Avenue, Oakdale is a little bit far but it’s worth a drive.

I’ve tried so many different water bottle companies and they weren’t satisfactory to me. I learned about nimbus water from a relative and ever since then it’s the only water I drink. It feels and is more clean and fresh compared to water bottles.

We've been using Nimbus Water systems since when they were at Wilson Avenue. Nimbus' Water refill stations are great and clean. I love how they have a fountain where you are able to clean the gallons and the refill stations at OAKDALE Road are clean and are well maintained.

I have owned a Nimbus water system for 8 years. The customer service at this company has declined significantly. I waited 3 weeks for a small repair. The service representative never followed-up to book an appointment. I had to call them. They don't seem to value their customers. We will be switching our system.

I had the pleasure of meeting an exciting, energetic, fun and educated sales person by the name of Robert. I did not want to do further research on which water system to purchase based on the information I received from Robert.
2 weeks later a service tech name Derrick and his partner installed half of the units and I had never had an entertaining conversation with a service tech like I did with Derrick. He was super friendly and accommodating.
The only downfall I experienced with the company is with customer service as I had to follow up to book the second installation appointment as oppose to them contacting me and it took over 1 week for them to book an appointment.
2 weeks later another service tech name Tony came by and install the rest of the unit and he was also super friendly and nice.
With all my experiences dealing with the field employees I am very happy.

I have been receiving water from Nimbus for over 5 years and followed them from the location on Wilson Ave in Toronto to Oakland Ave. Well worth the extra drive

My family and I have been getting my water from Nimbus for over 5 years now. I am extremely pleased with this service. The water is extremely pour. I have been using it in my kettle and iron for just as long and I never have to clean my kettle or iron. There is no build up or water marking left in my kettle or iron. I have introduced others to it and they too have been using it since and are very pleased with the service. Thank you Nimbus team for what you do to add great value to the lives of others. You are all appreciated. Continue to maintain your high standards and we will continue to support your business.

Very good company to get water. 3$ for a jug of water, hense it is very cheap and the water taste amazing. It is very fresh. The area is very clean and maintains it that way.

This company sold me a water softening system about 14 months ago and the installation went well. The system worked until 4 months ago and then it stopped using salt and I called for service. I was told in a faintly patronising manner to use a stick to break up the salt. I did this and waited 2 months before I could be certain that the salt was still not being used. I rang back and was told that I likely needed several new filters as they were likely blocked and the soonest I was offered an appointment was 6 weeks later. I took a 1/2day off work to meet the maintenance person and was phoned by dispatcher from the company who in a very casual and unapologetic manner said the Maintenance man wasn't coming and she didn't have any availability until the new Year and that it was no problem of hers that I would be without service all over the holidays as a result of their lack of service it was apparently "out of my hands"