June 2021 update
Markelangelo's just finished our GAF new roof installation at end of May 2021. We were very happy with them - good quality of work, great attention to detail and very polite staff.
One month prior to start of work, its Operation's Manager Danny was proactively in touch with us to inform us what's ahead. The week prior to the start of work, Danny carefully remeasured our skylight opening, and reconfirmed our color choice for mental flashing. Danny also came back in person after the new roof installation to ensure the site is completely cleaned up, particularly our front garden which had extensive landscaping and our interlocked driveway.
The installation team led by foreman Steve truly impressed us. They were punctually starting every morning by 7am. Very hard working with great attention to detail: From knocking on our neighbour's door ahead of project to get permission for access, to ensuring our landscaping are well protected'; from bringing down the bricks from chimney with extra care, to cleaning up each night after a very long day (12 hours+) before they left.
We also found this team truly listens and acts like they are one. Everyone on the team is ready and happy to answer our questions and patiently explain the what, how and why. This team was able to quickly address all items we brought to their attention during installation. Say-do ratio is top notch vs any other contractors we've used.
We did carefully chose Markelangelo based on neighbours' recommendation, homestar reviews and pricing competitiveness (see our earlier review from Nov 2020). For experienced roof installer with comparable years of experience, we're very happy with the end result and thoroughly enjoyed the experience. We will strong recommend Markelangelo to anyone considering roof project in Ottawa.
Original review from Nov 2020
We just selected Markelangelo's Roofing for our new roof install next spring and thought to share our decision process for everyone's reference.
Mark did a few roofs on our block in the past. we talked to these neighbours whose roofs were done by Mark 10+ years ago and received solid recommendation on workmanship and also responsiveness years after they paid the roof in full. For us that speaks loudest in terms of consumer confidence and satisfaction.
We obtained several quotes from various sources over a 4 week period. All were recommended by either online or in person reviews. Mark's quote is among the most competitive when compared to other vendors with similar # of years in business, for similar roof system offering. We especially liked Mark's attention to detail noticing the specifics of my roof, ventilation, and fascia when he came in person to discuss the quote.
Third, the interaction with Markelangelo's office staff has been consistently outstanding. Jessica and Andi work tireless to help us understand the details and revised the quote several time to fit our exact needs. These two ladies have always been positive and very responsive. Both of which went the extra miles to win our confidence.
Lastly, even though there are very limited google reviews posted online vs other roofing vendors, we read through a lot more reviews over Homestars ... which backs up on high quality workmanship and a long standing trustworthy business.
We feel confident in our new roofing system choice. We will report back on our experience with the roof installation when Markelangelo's roofing completes the job in May 2021.
- Company Response
Thank you for such a detailed and honest review. We take great pride in our work and it shows. Along the entire process from the initial meeting to inspecting the completed project, we go above and beyond to make sure our customers have an outstanding experience. More importantly, as you've noted, once the roof is paid for we don't disappear. We will always be here if you need us!
Thank you for being such wonderful customers to work for! Have a great summer!