Have been getting Code 33 System Failure on 4 year old Bryant gas furnace. First 3 years of operations of the furnace were without any issue.
After a total of 11 visits from technicians, in the last 12 months, who still can't solve the problem, after the visit of a "supervisor who proceeded in telling me my house needed more air return ducks ($151) and my vents were not appropriately set up (of course, it's the customer's fault even though I tried to insist that I had not changed anything before the problem started to occur to no avail. Supervisor and technician left, telling me that it all has been fixed. 2 days later, Code 33 System Failure.
What treatment am I getting with this latest issue? They won't return my call, they will not answer my calls anymore...
Strongly suggest that you ask questions before you deal with Reliance Home Comfort.
- Approximate cost of services:
- $151.00
- Company Response
Thank you for your feedback Jean. While I recognize your frustration, I would like to assure you that we are not avoiding your calls. As you attested to, we have escalated your concerns up the chain and have sent a Supervisor to your home to review your concerns and provide solutions based on your scenario.
Our goal for all of our customers is to provide comfort and piece of mind in your home. In explaining that more air flow was required to have your HVAC run efficiently was certainly not to blame you, rather provide solution. In addition, we have been in contact with the manufacturer to further investigate the scenario and have since been in touch with you to have a technician visit your home and continue to work towards resolution.
Please feel free to call me directly should you have any further questions at 613-592-8170 ext. 72105. We look forward to completing this service call as scheduled and resolving any/all of your concerns.
Thank you once again for your feedback,
Erin Fenn
Sales Manager
613-592-8170 ext 72105