We needed a screen door made for our back patio. We went to aluminum and Associates based on a recommendation from a sales associate at Lowe’s. we took exact measurements of the door frame and photos and asked them to come to our home to confirm sizing. They then said “no we don’t need to do that” and proceeded to make a door that was TOO BIG- they failed to take into account the springs and wheels needed to make the door slide!!! They charged us delivery on top of the door price and
DID NOT EVEN TRY THE DOOR IN BEFORE LEAVING AT AT MY BACL PATIO! When I called/emailed them to say the door was too big they refused to come back and pick up the door that they made too big - unless I paid 70 deliver each way. After weeks of back and forth they have cut off dialogue and so now I have a screen door leaning up against the back of my house and they refuse to come back and make the situation right!! I am so dissatisfied and disappointed it’s shocking.
- Approximate cost of services:
- $350.00