I have only amazing things to say about Barry and Scott of Artiste Renovations!
After shopping around for contractors to do a simple bathroom renovation (vanity and toilet), I settled upon Artiste for the following reasons:
1. Great reviews on Homestars.
2. Excellent communication - Barry always emailed back extremely promptly (99% by day end) and was always very detailed with his communication. I wanted to get the best value for my renovation and Barry was always willing to provide me with pricing for various options. In contrast, when I was dealing with Independent Bath, they were not willing to discuss any countertops besides quartz and granite even though I was clear that I just wanted to be open to other less-expensive options. I ended up choosing quartz with Artiste in the end, but I appreciated Barry's respectful and open attitude when I wanted to explore cheaper options.
3. Pricing seemed very fair, and the quote provided was very detailed on what I would be receiving (e.g. product numbers and labour details).
Scott was the one who did the renovation and I thought his work and professionalism were top-notch. Fabric was always placed down to protect my floors. And when I told him that my toddler was napping, he always walked carefully in front of my son's room, closed the bathroom door when he was working inside, and even brought some work outside to do! Huge brownie points from a parent's perspective!
The only hiccup was some delay in getting the vanity right. The vanity was done incorrectly the first time around and resulted in the sinkhole being placed in the wrong place. Fearing that I might have to pay for a complete re-do, I contacted Barry and he completely put me at ease, explaining that Kitchencraft designed the cabinet incorrectly - he showed me his notes that showed he knew what the design was supposed to be. The entire vanity was redone at no additional cost to me and I was even able to tweak a couple details for the new vanity. While this did create a significant delay in the project, this was NOT the fault of Artiste Renovations and they handled Kitchencraft's mistake with complete professionalism.
I am incredibly happy with the final result - Scott and Barry, you should be extremely proud of your business and the results you create. I would not hesitate to hire this group again!!
- Company Response
Thank you Jocelyn. I really appreciated your patience and understanding with the vanity issue. Other clients may have not been as gracious as you were and I sincerely thank you for that. I wish you all the best in the future.