Jeff and his partner were very friendly and easy to talk to. It was great to get maintenance advice on the installed hot water tank. There were a few hiccups along the way which has caused my satisfaction to be at a "3". Firstly, they arrived quite a bit later (11:30am) than their quoted time (9-10am). They explained that they received an emergency call which caused the delay. Secondly, they realized that the hot water tank that they had picked up was the wrong one after they had already moved it downstairs and opened the box. The mistake was not theirs and they dealt with it immediately with their supplier. This resulted in about a 2 hour delay as they waited for the delivery of the new tank. During this delivery, Jeff was called away on another emergency call leaving his partner to carry the 50 gallon hot water tank down a flight of stairs all by himself with no dolly (we were concerned for his safety). Finally, they were unable to dispose of our old tank as they had forgotten a dolly. They returned the next day with the dolly and, while moving it up the stairs, damaged the wall in several places. He was very apologetic, and offered to patch it up for us. In the end, we have a newly installed working water tank (Bradford White) which is what we needed. Online reviews show average to poor ratings of Bradford White products, but hopeful that Eazy Peazy has the expertise to pick quality reliable products. And again, the staff were very friendly and communicated well. We appreciated their maintenance advice and they seemed honest and eager to do a good job. He stated that he stood behind his work and I believe him. I would suggest that they use furniture covers and floor coverings to avoid damage to future homes and we wish them the best!
- Company Response
We here at Eazy Peazy Plumbing accept your critic and I personally accept this as a fair rating as that day understandably went bad to worst. We try our best to be as excellent and careful as possible but we also do make mistakes. (& try to learn & grow from them) Once again I offer again to pay for any patch work or paint needed for the dents by the stairs. On a more positive note it was still a delight to met the both of you and even how bad the day went you two were very honest and patient. Hopefully we can have another opportunity to show you our 10/10 service! Thanks again. -