This winter, we discovered that we had several unwanted houseguests in the form of mice in the kitchen. We called Cain that night, and Carlo himself answered the phone and was there, on time, the next day. Carlo was knowledgeable, kind, and very calm. We did require follow-up, as our home is semi-detached and the mice were not just contained to our home. Carlo sent one of his employees the same day and happily our problem is now on the mend. The mice traps used by Cain are not spring traps, so there is no mess to deal with. We were so happy with this company.