We bought our home in downtown Toronto and moved in just as some of the city's services, including garbage collection, went on strike. As the colder weather set in, we noticed droppings inside our home and based on positive reviews from other Homestars members we called Cain right away. Carlo was knowledgeable and we knew we were in good hands from the beginning. He had Tony, a member of his crew, out at our house the very next day. Not only did Tony show up on time; he was early. He found the entry point where the rat had been making its way into our home and sealed it up so that there could be no further entries into the home. He answered all of my questions and the rat was caught right away. Cain's work comes with a one-year warranty and they also offered suggestions for other steps we could take to further protect our home from unwanted guests. We plan to put these measures in place right away.