Northwest Gas Ltd

Heating & Air Conditioning
171 Advance Boulevard Brampton ON L6T 4Z6
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Reviews for Northwest Gas Ltd

Average customer rating:
10 10 (136 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

furnace issue (no Heat)

i had no heat and have 2 small kids. Made the call to Anthony,him and his team were very efficient with knowing the issue,with the Covid-19 pandemic, companies were closed on weekends for new replacement part. they were generous enough to offer us heaters throught out the house. Anthony came monday morning to change the replacement. friendly,safe and dependable service you can AlWAYS count on.

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Company Response

Hello, thank you very much for the review!As an essential business, we are still operating in order to provide our customers with emergency service. We update our team about the ongoing changes of COVID-19 and precautions that must be taken in order to keep both your family and our employees safe. Thank you very much for your business and as always, if you have any questions or require any other HVAC services/quotes please feel free to contact our office at 905-458-1021.

Trung
Trung
1 review Mississauga, ON
10/10

Furnace and AC installation

My furnace broke down on a long weekend and Anthony was the only person who got back to me. Even though it was a long weekend, they didn’t charge a premium to come by. Anthony’s team was very professional and timely in fixing my furnace and since my AC unit was 15 years old, Anthony gave me a package deal on replacing both the furnace and AC unit. Great service and price! Thanks.

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Company Response

Thank you very much for choosing Northwest Gas Ltd. Your feedback is greatly appreciated and will be shared with our team. Our priority is to ensure all of our customers receive fast, reliable and professional service. We are always here if you have any questions or concerns,905-458-1021.

Sandy a.
Sandy a.
1 review Brampton, ON
10/10

Water heater replacement

I had my water heater replaced. I was given all my options with quotations. They provided me with everything I needed to know. They followed up and made sure I knew the steps of the appointment prior to my visit. The whole team are professional and I would highly recommend them

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Company Response

Thank you very much! we try our best to ensure our customers are happy with our quality of service. Please feel free to contact our office with any future inquires. Your feedback will be shared with our team.

Melinda
Melinda
5 reviews Brampton, ON
10/10

Furnace and waterless tank

Anthony and his crew did a fabulous job. I highly recommend this company. Their customer service is fantastic. They also offer many incentives. Our furnace broke down and Anthony came and gave us a second opinion and confirmed we needed a new furnace. He gave us various options and once decided a new furnace was put in the next day. We also decided to get a waterless tank which worked out great for us. Their quality of work is great and I highly recommend Northwest Gas.

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Company Response

Thank you so much for trusting Northwest Gas with this project. Thank you for sharing your positive experience with us!

Mr.K
Mr.K
0 reviews Mississauga, ON
10/10

HVAC, Heating, air conditioning, water heater

True Professionals through and through.
These guys set the bar period!
North West pointed out an option, I otherwise would never have been aware of.
The job was completed literally the next day as booked.They followed up , the next day to ensure all was well!!

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Company Response

Thank you so much for your review, we are glad we could help and look forward to doing business with you for years to come!

Peter
Peter
1 review Richmond Hill, ON
10/10

Furnace breakdown.

I had no heat in the house . They came when they said they Would, and diagnosed the problem correctly . I had heat in no time.

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Company Response

Thank you so much for sharing your positive review, Northwest Gas values your business!

B. in Mississauga
B. in Mississauga
2 reviews Mississauga, ON
10/10

Replacing Furnace and Hot Water Tank with Tankless

I replaced my nineteen-year old Carrier furnace and a tanked water heater with new furnace and tankless water heater through Northwest Gas Ltd. Here is my experience in three category: Sales, Installation, and the new appliances.

Sales: One Saturday evening I called Northwest Gas Ltd helpline for their help. A gentleman answered the phone and I indicated to him that I needed new furnace and a hot water tank. The gentleman told me that someone with the name Peter would call me shortly. In about ten minutes or so Peter called me and we set up an appointment. The day of appointment Peter showed up at my place at exact agreed time. He was very professional, direct and mindful of what I really needed. he was not a pushy salesman. He genuinely assessed my need and we settled with, new Carrier Performance series furnace and Rinnai tankless water heater and a digital thermostat. Peter was quite accommodative in pricing as well. Both my wife and I were quite happy with the meeting. A day later I contacted Peter to express our desire for their service. And we bought the appliances from them.

Installation: The day of installation three gentlemen (Derek, John and Marco) showed up at my place right on time. They were very courteous and polite. They replaced my furnace with new one and old hot water tank with new tankless one. During installation any time I asked them any question, I got satisfactory answer. They accommodated any concern I had. They replaced my old mercury thermostat as well with new digital one. After the installation they walked me through what to watch for or who to contact in case of need.

The new appliances:
-- Rinnai Tankless water heater RU160in is very compact and absolutely quiet. We tested it and we are very quite pleased. It is so quiet that only way to know if it works or not is to use hot water tap.
-- Carrier 59TP6B: First day we were not used to used to its noise, because we had adjusted ourselves with the sound of old furnace. But at the time of this writing, I could say we are happy with it.

In summary: We are quite happy with Northwest Gas Ltd. We are pleased with the price. To end this review with special thanks to Peter, Derek, John and Marco. Of course a big thanks to Alyssa and the gentleman who answered the phone in the first place.

BTW, a few picture of before and after.

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Company Response

Thank you very much for taking your time to submit us such a great review. We value your feedback and it will be shared with our team! Please feel free to contact our office with any questions or inquiries you may have in the future.

john.mcgouran
john.mcgouran
0 reviews Toronto, ON
10/10

tankless water heater

Team was very professional and knowledgeable. I had an older installation that was not properly installed and wasn't the right system for my household requirement and that led to many breakdowns and service calls. Finally was referred to Anthony @ Northwest Gas. He quickly recognized the problem and came back with a solution. Their price was fair and the work was done quickly, professionally and they really cleaned up the giant mess of the old system and now I have a great new system that functions properly and reliably. I highly recommend Northwest Gas.

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Company Response

Thank you very much for taking your time to submit us a positive review. Anthony is extremely knowledgeable and great at what he does. We focus on providing excellent customer service, so it is great to hear that is being delivered. Thank you again for your review, it will be shared with our team.

Emily
Emily
2 reviews Toronto, ON
10/10

Boiler maintenance and repair.

We’re very lucky to have found Anthony and Northwest Gas to do our boiler repair and maintenance. They have replaced several parts on our aging boiler, helping us extend its life. We have been very happy with the company’s customer service and responsiveness. Over two years now, we’ve seen the same professional, Anthony, and have been pleased and impressed with his reliability, service, and integrity. We look forward to working with Northwest Gas for many years!

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Company Response

We are very lucky to have such great customers! Thank you for your business and your review!

skyler
skyler
0 reviews Brampton, ON
10/10

Installed heating unit, AC, and a tank less water heater

The work was definitely professional and the crew fast and courteous. They told me what they we're doing every step of the way and always made sure I was in the loop I would definitely recommend northwest gas.

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Company Response

thank you very much for choosing Northwest Gas Ltd. to complete your HVAC project. We greatly appreciate your positive feedback and we'll be sharing it with our team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Northwest Gas Ltd

Northwest Gas is a fully licensed company specializing in sales, installation, servicing and repair of residential and commercial heating and air conditioning equipment.Servicing the GTA's heating and cooling needs since 1985. At Northwest Gas Ltd we build our reputation on providing dependable superior quality products and service to the consumer at competitive prices. Northwest Gas Ltd. operates in a professional manner and will treat your property with the respect it deserves.

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
Furnace, Air Conditioners,Water Heaters,Tankless,Ductless systems Humidifiers, Air cleaners,Roof tops, unit heaters, Domestic hot water Boilers, Heating Boilers, Tube Heaters,Hi-vilocity systems, Combo systems
SERVICES
Sales, Service, Installation,Maintenace,Gas piping, Finance, Rentals, Warranty Protection Plans on Hvac Eqipment.
BRANDS
American standard, Trane, Lennox, York, Carrier,Gsw,Rheem, Ruud, A-O Smith, Navien, Tempmizer, Keeprite, Goodman,
SPECIALITIES
Navien tankless , combo systems , high vilocity systems ,Furnace, air conditoners, Gas work, heat pumps, water cooled, roof tops, wall fits.
WEBSITE
http://www.northwestgas.ca
YEAR ESTABLISHED
1985
NUMBER OF EMPLOYEES
12
PAYMENT METHOD
Cash, Visa, Master card, Amex, Cheque, Enbridge billing
LICENSES
Gas, Air-conditioning
MEMBERSHIPS
HRAI, ACMO,TSSA,OPA Rebate
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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