Northwest Gas Ltd

Heating & Air Conditioning
171 Advance Boulevard Brampton ON L6T 4Z6
Write a Review
Write a Review

Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

99%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 6 timesBest of 2021winner 6 times

Reviews for Northwest Gas Ltd

Average customer rating:
10 10 (146 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

Great service

Great customer service and very easy to schedule an appointment. Anthony was very professional and courteous. I've dealt with this company a few times and has always been a pleasure.

Was this review helpful?
Joe in Mississauga
Joe in Mississauga
0 reviews Mississauga, ON
10/10

New Gasline for pool heater and BBQ

From the beginning, Northwest was quick to get us information and quotes for a new gasline needed for our pool heater and gas bbq. They were able to help me figure out what we needed to get the job done. We hired them and they were there within a day !

Our techs Marco and Matt showed up on time, were very professional and very polite. They answered all our questions and explained everything they were doing and were all around a great crew. They got the job done, showed us everything and cleaned up after themselves.

This business from end to end is top notch and I highly recommend. Will use them for all future needs and will refer for sure.

Was this review helpful?
Company Response

Thank you very much for taking the time to submit us a review. Northwest Gas Ltd, values your feedback and it will be shared with Marco, Matt and the rest of our team. We thank you for your business and would be more than happy to provide our services on any future HVAC projects/services you may require.

A_Man
A_Man
0 reviews Brampton, ON
10/10

Furnace Repair withgreat business ethic

We first got in touch with Northwest Gas to see if they could source and replace a failed Ventor motor in our 8 year old Carrier furnace under warranty - we were not existing customers. We had a '3-in-1 protection package' with Enercare, who had already suggested that we replace the furnace right away, since they had no ETA on the part from their supplier. Other companies we contacted were also ready to sell us a replacement furnace.

Alyssa was very helpful in getting information on the factory back ordered part and even suggested that we try other dealers to see if could get it faster elsewhere. A few days later, she tried again for us.

After 2 weeks with no heat, at my request, I got a very reasonable quote to replace the entire furnace from Lou. On the day we were to finalize the contract, he went above and beyond to source the replacement part from Carrier instead of replacing the whole furnace.

And finally, Anthony, who then came to replace the part within hours (and also had some contribution on sourcing the part from Carrier) was great. Very professional, did a neat and quick replacement, took time to answer my questions patiently, test and clean up everything.

It shows great integrity when a company acts in the consumer's interest to forego an easy sale and install of a new furnace down to just a warranty replacement.

Northwest Gas also offers HVAC Maintenance and protection plans, which are very reasonably priced in comparison to others. With the amazing level of service we received, I have switched over from Enercare to Northwest Gas.

I would recommend Northwest Gas to anyone for any service they offer.

Was this review helpful?
Company Response

Thank you A. We are very happy our team was able to help you out of that situation. As a customer of Northwest Gas Ltd. you will always receive honest and reliable service. Your feedback is highly valued and will be shared with our team. Your business is greatly appreciated!

acrocco
acrocco
1 review Brampton, ON
10/10

Furnace Maintenance

Had the pleasure of having Anthony come to my house and perform a maintenance on my furnace. He did a very thorough clean and performed gas analysis which I thought was pretty cool getting all the technical details! He also changed my humidifier Filter as well and mentioned to me some tips as well. Would definitely recommend him and his team at Northwest Gas.

Was this review helpful?
Company Response

Thank you for your review! Anthony and our team are very knowledgeable in the HVAC field and they're always happy to provide their honest opinion and advice. We are happy to be of service and ready to help should you require any future HVAC service or quotes.

Private User
Private User
Private User reviews Brampton, ON
10/10

New Payne Gas Furnace and AC unit

Excellent service! Truly professional and their attention to detail was outstanding. Anthony really took the time to give us different options and recommendations, helping weigh the pros and cons with each. Everything works and looks great. I'd surly refer them.

Was this review helpful?
Company Response

Thank you very much for your review. At Northwest Gas Ltd. we aim to provide our customers with the best service possible. Your feedback will be shared with Anthony and our team and we truly appreciate any referrals you send our way. We're always here to help. Feel free to contact our office with any questions or for any future quotes/service.

Andrea in Mississauga
Andrea in Mississauga
6 reviews Mississauga, ON
10/10

AC, hot water heater, gas hookups and BBQ!

Northwest Gas replaced and relocated my AC, installed a new tankless water heater, and installed a gas BBQ hookup and gas fire table hook up. I also got a Napoleon BBQ through them. Service and price were all fantastic and I've recommended multiple times.

Was this review helpful?
Company Response

Thank you so much for taking your time to submit us a review. Your positive feedback will be shared with our team. We thank you for your business and we're always happy to help should you require any future quotes/service.

Helen in Georgetown
Helen in Georgetown
1 review Georgetown, ON
10/10

AC replacement

Anthony and his team were absolutely amazing to work with! Of course, my AC goes down during a heat wave while I’m 7.5 months pregnant. Anthony was able to squeeze us in; Anthony and his team worked so hard to ensure I was comfortable and they explained the whole process.

The prices are fair and the team is great! They worked out there in a heat wave and didn’t complain once! I would recommend them in a heartbeat and am so thankful Anthony was recommended to us.

Was this review helpful?
Company Response

Thank you Helen!! Your feedback is greatly appreciated and will be shared with our team. Please feel free to contact our office with any questions or if you require any future HVAC services or quotes.

Ritesh
Ritesh
0 reviews Mississauga, ON
10/10

Excellent

Great work! The technicians were experienced and knowledgeable. They were able to get down to the requirements and deliver without any hassles.

Was this review helpful?
Company Response

Thanks Ritesh we appreciate your business, thanks for the excellent review, please call us for all your Hvac needs.
Thanks again

Odette
Odette
1 review Brampton, ON
10/10

Replaced AC, Furnace and Hot Water Tank

I contacted Northwest Gas to have my AC ,Furnace and HWT.
Lou and his staff are very professional . Alyssa the secretary answered any questions or concerns I had, she was so helpful.
Marco and the other technician were very professional as well . They arrived on time, the job was well done and they took all the old equipment .

I didnt have to worry about anything it was all taken care.

I would highly recommended Northwest Gas .

Odette Pavao

Was this review helpful?
Company Response

Thanks Odette for the business and for the great review. For any further assistance please contact us. Thanks again

Rita in Toronto
Rita in Toronto
2 reviews Toronto, ON
10/10

New furnace, AC and Hot water tank

Anthony and his crew did an amazing job! They arrived on time as scheduled and finished work on time like he had estimated. Work is very exceptional clean and they went above and beyond by doing extra things during installation. Also Anthony listened to all my concerns and made sure that all the installations were up to code and that made me feel very confident with the work that has been done.
Thank you Anthony and please pass my thanks to guys too!
Regards
Rita

Was this review helpful?
Company Response

Hello Rita, thank you very much for your review. We value your feedback and it will be shared with the techs. Anthony and the team always utilize their knowledge and experience to ensure our customers are happy. If you have any questions regarding your new system or any other enquiries please feel free to contact our office at 905-458-1021.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Northwest Gas Ltd

Northwest Gas is a fully licensed company specializing in sales, installation, servicing and repair of residential and commercial heating and air conditioning equipment.Servicing the GTA's heating and cooling needs since 1985. At Northwest Gas Ltd we build our reputation on providing dependable superior quality products and service to the consumer at competitive prices. Northwest Gas Ltd. operates in a professional manner and will treat your property with the respect it deserves.

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
Furnace, Air Conditioners,Water Heaters,Tankless,Ductless systems Humidifiers, Air cleaners,Roof tops, unit heaters, Domestic hot water Boilers, Heating Boilers, Tube Heaters,Hi-vilocity systems, Combo systems
SERVICES
Sales, Service, Installation,Maintenace,Gas piping, Finance, Rentals, Warranty Protection Plans on Hvac Eqipment.
BRANDS
American standard, Trane, Lennox, York, Carrier,Gsw,Rheem, Ruud, A-O Smith, Navien, Tempmizer, Keeprite, Goodman,
SPECIALITIES
Navien tankless , combo systems , high vilocity systems ,Furnace, air conditoners, Gas work, heat pumps, water cooled, roof tops, wall fits.
WEBSITE
http://www.northwestgas.ca
YEAR ESTABLISHED
1985
NUMBER OF EMPLOYEES
12
PAYMENT METHOD
Cash, Visa, Master card, Amex, Cheque, Enbridge billing
LICENSES
Gas, Air-conditioning
MEMBERSHIPS
HRAI, ACMO,TSSA,OPA Rebate
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.