We hired Carl and his team complete interior waterproofing system in our basement a few months ago. He did a site visit, answered all of our questions, and provided us with a few options to choose from. Work was completed, but we did run into an issue with one of his staff (that is no longer working for him) who tried to take a shortcut on the job that could've resulted in a horrific installation. Thankfully, Carl worked with us very closely to immediately rectify the situation. He showed up the next day to review the work, came to check-up on his staff multiple times throughout the rest of the install and finished the job as promised. Things like this can happen, but I was very impressed with his ability to deal with the situation quickly and make sure we were beyond satisfied with the work. He also went outside of his scope to help us with some other issues we ran into throughout the job. This can be a messy job, but Carl and his team helped us out and we've been water-free for a few months & counting. He's honest, reliable, and a great communicator. I would not hesitate to call Carl back to help us with any future work!
- Company Response
Thanks so much we really appreciate your patience and we are really happy that everything turned out well. We hope you enjoy your dry basement.
You've been an amazing customer and we want to thank you for choosing us to complete your waterproofing project.
If you need anything in the future please don't hesitate to contact us!
All the best!
Canada Waterproofers Team