Our countertops were to be installed while we were away so our contractor could finish before our return home. He was told the countertops were damaged in the cutting and would have to be redone. 6 days later, I waited for them to come to our house, but no one did and no call. Then I was told they would be there on Monday afternoon between 2:00 and 4:00, and after waiting until 5:30 , I was told they were leaving Sylvan Lake-around 6:30, but again no one showed up and no call! Then we were told when the installers were leaving Sylvan, the products weren't tied in and fell over and broke. Had to wait until more product was shipped from Seattle. Then our contractor sat and waited on the following Monday, when our countertops hadn't even left Calgary! What a waste of everyone's time! Communication was minimal and punctuality was worse. This is not a company that I would refer to anyone!
- Approximate cost of services:
- $1,400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?