Marcotte Glass Ltd

Formerly Johnston Glass Ltd
Windows & Doors Installation & Service
Calgary AB T3S 0A2
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41%

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Reviews for Marcotte Glass Ltd

Average customer rating:
9.4 10 (44 reviews)

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Don McAuley in Calgary
Don McAuley in Calgary
1 review CALGARY, AB
10/10

Core Basement Windows for bedroom egress

Johnston glass has twice cored out and installed basement egress windows. Their people are profesional , friendly, do a great job, and came when they said they were going to. I woul use them again in a heart beat

Approximate cost of services:
$1,600.00
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Company Response

Don, thanks for taking the time to review! It's always a pleasure working with you, and we're very glad to hear that you like the windows!
Cheers,
Erin, and the Johnston Glass Team!

Alex in woodbriar circle
Alex in woodbriar circle
1 review CALGARY, AB
9/10

Basement Window Enlargement

Finished product exceptional! Overall satisfaction would be 5 had it not been for arriving later than the time interval indicated. Emphasis on communication between the office and the field would certainly solve this one criticism.

Approximate cost of services:
$2,300.00
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Company Response

Alex and Jennifer, thanks so much for taking the time to review! We really appreciate the feedback and suggestions - great comments like these are so helpful as we strive to constantly improve our service!
It was truly a pleasure working with you, and we hope you enjoy the new window!
Erin, and the Johnston Glass Team

Kathleen
Kathleen
3 reviews Calgary, AB
0/10

Replace my window screen

Johnston Glass replaced a window that had cracked in my condo. While they were there I asked if they could repair a screen and replace some of my missing screens. I was told no problem and they took the screen with them. I called a few times over the next few months and was told they would get me a quote. It was winter so I wasn't missing the screen. As time went by I started to get worried. Someone I talked to said they probably wouldn't be able to repair or replace my screens but the manager Raquel assured me she would make it happen. As spring approached I called more often still trying to get a quote and get this work done. Raquel told me that she had now lost the screen and would call when she found it. I called a few more times and was given the brush off. I finally found out that Raquel was sending the screen out to her friends business in Okotoks to make new screens. Months went by again as I waited for my screens and finally sick and tired of being given the run around I asked for my original, ripped screen back. Raquel told me it had never been returned. I figured out who she was dealing with in Okotoks and called and asked them for my screen back. I figured I would just drive out there and get it back. They said that Raquel had never given it to them. Sick of Raquel's giving me the runaround I phoned Johnston Glass and left messages for the owner or a different manager at the company. No one ever called me back. When I finally did get a hold of someone who said he was the owner I was told Raquel didn't work there anymore and I should come and get my screen. He said it wasn't his problem that they had it for over a year and had done nothing. He said that they didn't even make screens and that none of the screwups were his fault. I drove up to their location and picked up my screen. No one there even had the decency to apologize for screwing me around for OVER A YEAR!!!! I have never heard from anyone at Johnston Glass and would never deal with them. The irony is that I just inherited a farmhouse in the country and the first thing I am going to do is replace all of the windows. Guess who I will NOT be calling!

Approximate cost of services:
$700.00
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Company Response

The management team at Johnston Glass deeply regrets the escalation of this situation. As a company, we strive every day to provide the highest level of customer satisfaction and make every effort to ensure any issues are settled quickly.

We have contacted the customer to apologize; the matter has been resolved and we wish her the best of luck with her future renovations.

Sincerely,
Johnston Glass

Shelley Hutton in Calgary
Shelley Hutton in Calgary
1 review Calgary, AB
10/10

windows and door

Johnston Glass replaced all the windows in my house (16) as well as
an exterior door, in just a few days. They left no debris around and
were efficient in their installation. They look fantastic and were a
great addition to the house that is being renovated.

Approximate cost of services:
$4,000.00
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Sheryl in Calgary
Sheryl in Calgary
1 review Calgary, AB

First Review

10/10

New Windows Installed on Main Floor and 3 Basement Windows

I had found Johnston Glass Ltd. on the website and the service they gave me was exceptional. We needed to have our windows replaced upstairs, Johnston Glass gave me a quick and fair quote and I hired them to install the windows. The staff was very friendly, efficient and knowlagable. They did such a wonderful job on the upstairs windows, that I hired them to cut 2 new basement windows and enlarge a third one. I am very impressed with all the windows and we now have better ventilation as we can open all the windows. Such a difference the basement windows make as we now have lots of natural light coming through. Thank you Johnston Glass for all your hard work and great service!

Approximate cost of services:
$12,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Marcotte Glass Ltd

Marcotte Glass Ltd. is Calgary's premier basement window installation company! Visit us online at www. marcotteglass. com or call our office at 403-769-6199 for a free, no-obligation quote.
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