Caldek Sundeck Systems Made Our Deck Dreams Come True!
- Approximate cost of services:
- $10,000.00
Caldek Sundeck Systems Made Our Deck Dreams Come True!
Great company, great people, great products, thanks
DISRESPECT CUSTOMERS & DON'T STAND BEHIND WORK
Extremely unpleasant experience
Caldek has not charged any arbitrary fees. All the costs were on the quote.
We found issues as we were dimantling the deck which we informed the client about. There were going to be some extra costs as there was extra work to do. Our carpenter called and informed the office as is protocol as we need to re asses and get a confirmation from the client about the extra costs. This is standard practice for us so that clients can see and know upfront what the costs are to be. The client called the office and at times was quite rude while we explained the situation. At the end of our conversation he agreed to what needed to be done and we told him what the extra costs were to be and he also said ok. We followed that up with an email so that we could get a paper trail confirmation as is our protocol. we removed the cost of sloping the deck, as that was no longer needed and added the extra removal costs. The extra costs came to $455.00. We do not get an email confirmation so we did not go back to finish the work as we needed the customer to approve the additional charges. We recieved an email 5 days later stating that he did not want to pay the charges. The job was at a standstill from our end as he decided to do repairs himself. We were very busy with a few other large jobs at the time and the project manager was out of office due to a family emergency for a couple weeks. We did lack on getting back to him which is our fault. We had had phone conversations that had been unpleasent as well and the client was difficult to work with. He agreed to our prices and then did not want to pay them in the end which made us concerned he was not going to pay his final invoice at the end of the job. When the project manager returned to work, he had an email stating that he wanted to cancel the job. We then gave him the numbers on work completed, estimatation costs paid out and a restocking fee for his Duradek. We had ordered the material to size for his deck which costs us three times the price we charged for re stocking. That material is basically useless to us because it was for his particular deck size. Our terms and conditions in our contract are very clear that if a job is cancelled and we have expended time and materials, commisions, etc that we will charge for it. None of the costs are arbitrary as the client says. They are our standard costs. Also client did not like that we charged him half the cost of the removal and reinstall of the rail. This is standard practice. If we only take railing off, the charge is half the price. If we put it on, its half the price.
This client was very difficult to deal with from the beginning. Our goal is to have all our customers be satisfied with our service and our product. We stated in an email what his refund would be. He did not agree. We were fair with the amount and did not charge any admin costs and ate most of the costs on the product already bought. In reality the costs of time and materials were greater than the deposit paid.
Water damaged second story deck
This review is very biased and not vetted by homestars through us. What is true is that a two to three day job took longer than it should. We did not change the slope or any structure of the deck as the client did not want this, even after we removed the vinyl and recommended it. The existing plywood was not the right kind and it had been previously patched and had excessive knot holes throughout. We were told not to do anything other than put vinyl back on as the house was going up for sale. We did the best we could with what we had and did not change any leveling of the deck. We try our best to meet customer needs but when they refuse to listen to our advice and then are not happy with the result, it is difficult. I am sorry that the experience was not satisfactory as we do want to do a great job for all and want all our customers to be happy.
Phillip, Glad that this all worked out well for you. It was a big project and we appreciated your understanding of the scope and what needed to be done. Enjoy your deck!