Verdun Windows And Doors

When reading the reviews, we were confident about our choice to go with Verdun. What a mistake that was!
Not a quality concern, the windows we got are very good quality, can't deny that.

The customer service on the other end ... is an absolute disaster. It all started with the installation ... when one of the installers decided that talking to us inappropriately, using disrespectful language and terms, very close to insulting us, in our house, was totally acceptable behavior when dealing with customers.

It kept on going when a technician was sent two weeks after installation to confirm that we indeed had a job not finished, all the while being obnoxious and trying to make us believe that a window that's crooked, or a new window that loudly cracks when being opened is "normal".

It kept on going when we had no follow up whatsoever to let us know after his visit when everything was going to get fixed. We had to call to enquire and all of the sudden, finally, get an appointment scheduled for 10 days after the call.

It keeps on going when that appointment did not fix every issue we had, because Verdun keeps "forgetting" things off the list.

And now - again - nobody follows up on any of this. They don't really seem bothered by fixing any of the issues, over a month after installation. And to make things worse in terms of customer experience, nobody also takes the time to answer a simple question we asked 5 times already about the warranty!

And I should mention that obviously nobody took the time as well to apologize for the installer's behaviour since it happened.

So really - why would we ever recommend Verdun to anyone?