Verdun Windows And Doors

Windows & Doors Installation & Service
Vars ON K0A 3H0
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Private User
Private User
Private User reviews L'Orignal, ON
2/10

After Service runaround

Verdun quick to send a salesperson. Responded to all our questions.
We waited for the measuring guy on the specified date scheduled, a few hours later - Verdun contacted. They informed mistake and scheduled date was for a week later other than what we thought.
Windows and patio door installed May 4. Great job.
Seen a few minor repairs that required the installer to come back. I contacted Verdun through numerous emails and finally someone responded making an appointment for the original installer to come back on May 22 EARLY morning (around 7am), it is now 10:00 and nobody has shown up or called. I contacted Verdun, explained the situation, was transferred to another person, explained the situation, was transferred to another person (I left a message), still waiting and it has been approx. 30 minutes. Needless to say - Verdun very quick on getting the contract signed, windows look (seem) great, service however is not up to our satisfaction and on their website they state: Best-in-class service and follow-up! I would not recommend Verdun because of poor service, lots of emailing to get responses and long waiting periods for responses to our huge investment purchase!!!!!!

Approximate cost of services:
$11,000.00
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Company Response

I'm sorry to hear about this experience. We're checking now to see if we can locate you in our records. Please reach out to our Service Manager Alec Bigras at 613 443-2694 right away so we can discuss this with you.