We purchased a home mid 2016 in Ottawa, ON which had had Verdun Windows replace windows 16 years previously. The homeowner still had all the paperwork and although the warranty was not transferable at the time and only good for 10 years it was good knowledge to have.
In the summer of 2017 we were undertaken renovations which included removing the bay window and converting it to a patio door. Upon opening the wall, we realized no new header had been installed, etc. Knowing the work had been completed by Verdun, we contacted them to see what we could do. They went above and beyond. Removed the bay window and re-framed the entire opening correctly. I was able to complete the installation of my new patio door without any unforeseen costs!
If a company is ready to stand behind their product after 17 years and it's not even the same owner...no arguments or trying to get out of it!! How can you really consider shopping anywhere else for your windows and doors?
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Good day
Thank you for yhe kind review
Best regards!