Verdun Windows And Doors

Windows & Doors Installation & Service
Vars ON K0A 3H0
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Mohammad
Mohammad
4 reviews Ottawa, ON
6/10

Windows and doors

The good:
1- On time
2- Polite and friendly crew
3- Great work on the exterior aluminum doors and windows (thanks Mario).
4- Did great correcting the wrong windows and door size.
5- Cleaned the windows and doors from outside and inside.
6- Good team supervisor.
7- Took the time to try to install the door handles that was missing some screws (thanks Gabriel )

The bad:

1- Floor was not covered completely and lots of debris went into the vents.
2- Felt that some of the crew were in a hurry to leave
3- Measurements were taken twice by two different staff but the doors and some windows were the wrong size. The installation crew had to cut around to adjust them leading to uneven windows.
4- Interior caulking and framing was not done properly. Lots of caulking on the walls, lot of gaps at the joints, and some of the caulking already splitting.
5- One window was not closing properly and I was told that the service guy is on his way but, never showed up or calls to schedule appointment.
6- Another window is not closing properly but was not told about it till I tried it by myself the next day!
7- I was told by the sell staff that the manufacturing date and Verdun brand would be on the seal inside the windows but, there is nothing like that
8- I was told by the sell staff that the windows are wider that my windows blinds would not stick out but that is not true. As a matter of fact they are narrower and now I have to buy new blinds.

Approximate cost of services:
$8,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Mr Arzak

Thank you for reaching out to us!
The office will be in touch with you today to book the appointment to have all the reported issues fixed.

Best regards