Hired to install 7 windows, left with work incomplete!
I recommend staying far away from this company.
They broke off a stone off of the front of my house while taking my old window out, told my husband that was home at the time that they could not complete the flashing on the window because of the missing stone. Then the installer told my husband that they are not responsible for fixing it because they just do windows. So now I sit here after paying 11 grand for windows with an incomplete job and they are refusing to come back and complete repair stating my husband told the installers it was no big deal and he would figure it out himself and that is not the case. They packed up and were on the way out but mentioned it to him when he noticed a pile of flashing on the deck that they were leaving there for him to finish THEIR JOB.
Not to mention the shards of flashing they left all over my deck, the plants in the garden they crushed and ripped out of the ground, and the awful chalking job they did which they also refused to fix.
I do not recommend this company at all!
- Approximate cost of services:
- $1,100,000.00
- Company Response
We apologize for the issues you've encountered and understand your frustration. As per our records, it was agreed on the installation day, in writing, that the capping work could not be completed due to the missing stone, and a member of your household agreed to complete it independently. However, if this arrangement is no longer suitable, we are more than happy to return and provide the necessary additional service and assistance. We will be reaching out shortly and thank you for your patience and for choosing Verdun.