Positive: Competitively priced, knowledgeable staff during ordering process and the installation team were efficient, professional and cared about the end result.
Negative: Actual delivery well after promised date. 8 months later still don't have front enterance. Vague email communication from the supplier and so far no apology for the slow service.
- Approximate cost of services:
- $27,000.00
- Company Response
Thank you for sharing your experience with us. We're delighted to hear that you found our staff knowledgeable and that you were pleased with the installation of your windows. We sincerely apologize for any inconvenience caused by delays. While we make every effort to meet our estimated timelines, unforeseen circumstances can sometimes lead to delays in production and delivery. We understand how frustrating this situation must be for you, and we apologize for any lack of clarity in our communication. Please rest assured that we expect your door to be ready any day now and we will promptly schedule the installation as soon as possible. Thank you for your understanding and patience. We value your business and look forward to completing your project to your satisfaction.