We have been waiting for almost 18 months for our door and window. There has been very minimal communication from Verdun and the sales rep Michel, any updates we have received have turned out to be false. For example in January 2022 we were told the door would arrive in three weeks and installed a week after receiving it. After waiting 6 weeks we called for an update: the door hadn't been shipped, the door hasn't even been completed, they have absolutely no idea when it will be ready because they're still waiting for parts (ie it hasn't even begun being built).
After receiving an apology from Michel promising to "make things right" we've not received our door, not received any updates, we're still constantly the one's reaching out. We have called and emailed multiple times but everyone keeps pushing us off telling us to speak with Michel who is borderline unresponsive.
I've asked to speak to a manager, and either no one is available or as always they say "we'll get him to email/call you" which never happens.
I've asked for the contact number for the manufacturer to get an update from them and they will not give me the number.
I've asked for a photo of the door on three occasions for proof that it's even been started, and have never received it.
Anything I ask for I'm shut down or ignored, while they hold my deposit as ransom. I am absolutely disgusted with how I've been treated by Verdun. My review on google was the only one that hasn't been responded to, yet I was asked by Michel to change it. They won't acknowledge the post publicly but they will privately ask me to remove it. What. A. Joke.
I tell everyone I come in contact to boycott this company as they treat their clients like absolute dirt. They have in now way shape or form made anything right and that apology meant nothing at all.
- Approximate cost of services:
- $4,000.00
- Company Response
We are incredibly sorry for your experience and for the way you feel you have been treated. Your door has missed every ETA that has been provided, this is not in dispute and we share in your frustration that it is yet to be received or installed. Every ETA and update that we have received from the manufacturer we have in turn provided to you. If there is no update to provide then we typically would not reach out. This may seem like bad service or that you are being ignored, we assure you this is not our intention and that we are providing the best service that we possibly can to the customers who we have updates and products and installations that are ready and available now. We remain fully committed to providing you with your beautiful custom door, a professional installation of the highest quality and 25-years of warranty service should there ever be a need.