Action Furnace Inc

Heating & Air Conditioning
4086 Ogden Road SE Calgary AB T2G 4P7
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86%

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Reviews for Action Furnace Inc

Average customer rating:
8.5 10 (230 reviews)

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Irene
Irene
1 review Calgary, AB
10/10

New Furnace Installation

I was looking for a company that will install a new furnace in to my home and found Action Furnace thru google search with good reviews. I decided to give it a try and I am pleased with their service. Rodney (comfort adviser) came to do an assessment relevant to the right furnace for the size of my home. Rodney was knowledgeable, straight forward, and courteous. My questions were answered and left me well informed. No pushy sales or anything like that. Logan (tech guy) came the next day to install the furnace and I am happy with his stellar performance. The admin team also addressed my concern on a timely manner. The whole team at Action Furnace did a good job.

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Company Response

Thanks for taking the time to share your awesome review with us and the community, Irene. We take pride in providing outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Your review reaffirms the hard work we put in every day, and it will provide them with great encouragement to keep doing what they are doing. Thanks again for choosing Action Furnace.

Linsey
Linsey
1 review Calgary, AB
0/10

Disgraceful

We called Action Furnace to service our furnace, water heater and air conditioning unit. The Technician told us that our furnace and water heater both needed to be replaced and provided an estimated cost of $11,000. The Technician told us that the furnace was emitting lethal amounts of carbon monoxide and should be decommissioned ansd replaced immediately as my family was at risk. We of course decommissioned the furnace. We got a second opinion from another company and it turns out that the furnace and water heater are absolutely fine. We complained to Action Furnace and they refunded the inspection amount for the water heater and furnace but not the air con unit (which they had installed 2 years prior). My husband also asked whether their technicians earned commissions for selling new furnaces - Action Furnace declined to answer.
This is an utter disgrace and we will also be making a complaint to the Better Business Bureau.

0 of 1 people found this review helpful.
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Company Response

Hey Linsey, I would like to discuss this review with you in further detail. I can't seem to find your name in our system but we definitely want to address your concerns. Please give our office a call and ask to speak with Ryan. Thanks for the feedback. We look forward to speaking with you.

David in Brooks
David in Brooks
1 review Calgary, AB
10/10

Quick Covid-safe repair

Repair tech phoned to arrange earlier than expected time, diagnosed problem quickly and expertly repaired just as fast for a very fair cost.

Office contact staff were just as frienly and efficient.

I would recommend this service without question.

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Company Response

Thanks for the awesome 10-star review! Our customer's safety is our number one priority during these difficult times, and we are so happy to see that reflected on your most recent visit with us. We appreciate you choosing Action Furnace, and for your continued support.

Private User
Private User
Private User reviews Laval,
10/10

Great ac installation

Great ac installation. I got a few quotes and talked to the sales rep after getting all the quotes. They offered to match the lowest and we were off to the races. I do believe that a lower offer could have been received but I'm happy with the installation which took half a day. The technician answered all my questions and even threw in a few free air filters.

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Company Response

Thanks for leaving us such a wonderful review! We are happy to learn of your positive experience with us, our dedicated staff will be pleased to learn of your high praise. They work very hard and it will provide them with great encouragement to keep doing what they are doing. Thanks again for choosing Action Furnace.

aswin in Calgary
aswin in Calgary
2 reviews Calgary, AB
10/10

furnace service

I had the pleasure of meeting EVAN your most likeable and professional technical person. He explained to me what to note and take a video of the problem so it can be properly addressed. Hw is to be appreciated as an employee with courtsey and knowhow.
Tks,
aswin patel

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Company Response

Thank you so much for your kind words, Aswin. We really appreciate you taking the time out to share your experience with us—and we agree, Evan is truly a gem to have on our team! Thanks again for choosing Action Furnace.

Nwtowen
Nwtowen
0 reviews Calgary, AB
10/10

AC Tune-up

Cody Muirhead was our technician. He was consistently on time (had to come back twice), ethical, friendly, honest and efficient. He solved the issue of leakage we had from the water freezing in the line.

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Company Response

Thanks for the awesome 10-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We'll be sure you share your kind words with Cody. Thanks again for choosing Action Furnace.

Elvis in Calgary
Elvis in Calgary
0 reviews Calgary, AB
10/10

Furnace service

Very satisfied with the service I received I would recommend my service man to any action furnace customer. So nice to see a honest hard working person . Action furnace are a very dependable company . The warranty service is awesome!

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Company Response

Thanks for the great 10-star review Elvis! We appreciate you taking the time to share your experience with us and the community. We take great pride in providing excellent customer service, and we are happy to see that reflected on your recent visit. Thanks again for choosing Action Furnace.

Lannie Anderson
Lannie Anderson
1 review Calgary, AB
0/10

Company Motto of "Fixed right or it's free" is untrue

We had Action Furnace into our home to clean our ducts. While the technician was here, he replaced the saddle valve on the humidifier. The replacement valve leaked and caused water damage in our basement, affecting the carpet, underlay, baseboards and drywall.

We asked the company owner for a full refund, which he has not provided. We asked the company owner to replace our carpet and the underlay. He has refused. Instead he provided band-aid fixes, such as blowers and a de-humidifier.

He brought a moisture meter to our house that didn't read carpet, and kept telling us there was no moisture in the carpet. We bought a higher quality moisture meter that reads moisture on carpet, and showed the owner that there were areas of the carpet and drywall that had readings as high as 99% moisture.

Currently we are left with wet carpet and a smelly basement. Today when we tried to ask again for a refund and carpet / underlay replacement, the owner walked out during our conversation. He then phoned us back moments later, and told us he "didn't have to stand there and be punished."

The company has these two attached photos on their website, claiming that they have a property protection guarantee and that it's "fixed right or it's free". Both appear to be untrue.

We haven't been able to use our basement for a month. All we want is a refund and for the carpet and underlay to be replaced.

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Private User
Private User
Private User reviews Toronto, ON
10/10

AC install

I was in the market for a central air conditioner, after a friend had recently used action Furnace I decided to see if they could provide me with a good air conditioner for my place. The consultation was easy and the guys know what they are talking about. Great to chat with and ask questions. Install almost next day and again the guys were amazing. Friendly as ever and did a great job

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Company Response

Thanks for the great review! We appreciate you taking the time to share your experience with us and the community. We'll be sure to share your kind words with our entire team. Thanks again for choosing Action Furnace, and we hope you enjoy your new Air Conditioner.

Private User
Private User
Private User reviews Calgary, AB
10/10

Air Conditioning

Rodney was my advisor. Totally professional, on time (early actually) and very thorough. Explained all of my options and spent the time to actually measure the house and determine a proper system. Mario and his team were the installers and they were also totally professional and courteous. They didn't cut any corners and the install is perfect. Thank you so much to the whole team. I would definitely recommend Action Furnave

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Company Response

Thank you for the great review! We work really hard to provide the best possible customer service, so we are happy to see that reflected on your last visit. We'll be sure you share your kind words with our entire team. Thanks again for choosing Action Furnace and for your continued support.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Action Furnace Inc

Home of the Fixed Right Or It's Free Guarantee! Action Furnace has been proudly serving Albertans for 30 years. When you're looking for a furnace sales and repair company, we hope you'll remember Action Furnace. We post specials frequently so visit our website and then give us a call for discounts, contests, and free service giveaways. So whether you're buying a furnace, air conditioner, indoor air quality system, water heater, or humidifier we're there to help you and our work and prices are guaranteed to be the best.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
High Efficiency Furnaces, Central Air Conditioning, Hot Water Tanks, Direct Vent Tanks, Tankless Hot Water Systems, Humidifiers, Water Softeners, Indoor Air Quality, Advanced Filtration Systems
SERVICES
24/7 Furnace & Air Conditioning Repair, Duct Cleaning, Scheduled Furnace Tune-ups
BRANDS
Amana, Goodman, American Standard, Bryant, Rheem/Ruud, York, Comfortec
WEBSITE
http://www.actionfurnace.ca
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
100
RETURN POLICY
Satisfaction Guaranteed
PAYMENT METHOD
Visa, MasterCard, Cash, Cheque, Low Interest Financing
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 years parts and labour warranty on all installed heating and cooling systems.
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