This was my first time and ONLY time using Action Furnace.
The Technician was very informative and professional. He checked my furnace and relative connections very detailed. And, afterword he explained very clearly the results.
But unfortunately my experience after was not handled well by their customer service person, Alex.
When the tech was in, he must have accidentally disconnected the hanging cord on the floor and I had no hot water. I did not discover this until a few days later, as I was away, and called a plumber to come look. I did not think that the "furnace tune-up" would have any effect on my hot water tank and also didn't think that Action FURNACE provided work on hot water tanks. So, I was charged $262.50 from the plumber, who only plugged the cord back in and the hot water tank works fine. So, I sent an email to Action Furnace to reimburse me for this unnecessary expense I incurred.
When I spoke with Alex, he said that they would have to open a full investigation and that there would be repercussion on the tech. I did not feel this was fair to the tech, as it was an honest mistake. So, I told Alex that I would not longer use their services.
The "free" furnace tune-up ended up costing me $262.50 + days without hot water.
- Approximate cost of services:
- $262.00