Oscar was very professional. Came out to pick up my TV the same day I called and felt he was honest in that he told me the TV was not worth the cost of repair. He then indicated that if I wanted to pick a TV from a retailer (he recommended Panasonic, Sharp and Samsung LCD or LED - not plasma as the technology is being slowly phased out) he could get me a reasonable discount on it. Well he ended up recommending a great Samsung LED TV 50" and the picture is fantastic. He delivered and installed it for me and spent almost an hour on the installation as my PVR (which is old) was having difficulty working with the newer Samsung. In the end he got everything working perfectly. Thanks Oscar!