Handyman Connection Ottawa

Handyman Services
Ottawa ON K1Z 8B5
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Handyman Services
Handyman Connection Ottawa
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92%

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Reviews for Handyman Connection Ottawa

Average customer rating:
9.3 10 (161 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Entranceway ceiling drywall repair

I had water damage to my ceiling in the entrance way. Called Handyman Connection and got a quick call back to my request for a quote. Tradesman visited shortly after and gave thorough assessment of the work to be done and the cost.
Ceiling was repaired, sanded and painted. Quality of work was high and work done in a very professional manner.

Don

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Hi Don, Glad to hear about your experience with our team.
Troy

Eric in Ottawa
Eric in Ottawa
1 review Ottawa, ON
10/10

Door, window, lock and plumbing repairs

We called Handyman Connection to take care of a variety of repair jobs on a rental property (door handle replacements, lock adjustments, running toilet, window repairs, etc). Troy was able to handle all of these jobs easily with no fuss! Polite and professional. Got the job done.

Approximate cost of services:
$100.00
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Company Response

Thanks Eric! It was great working with you. I am glad I was able to help out.

David C in Ottawa
David C in Ottawa
1 review Ottawa, ON
10/10

ToDo List

I have used the service a few times and all have been great experiences. They ask questions and seek answers so as to understand what the customer is looking for. Excellent Service!

Approximate cost of services:
$520.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks David! We look forward to working with you again soon.

ZAINEB VIQAS from Ottawa
ZAINEB VIQAS from Ottawa
1 review Kanata, ON
4/10

roofing

Leftover material stil in my backyard.However the painting job and a door were fixed very well .The roof hopefully is still well in my old home.The workers were not rowdy.

Approximate cost of services:
$3,000.00
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Company Response

Hi Zainab
We can't seem to find you, your work order, nor any work order with that combination of work, especially since we don't work on roofs. Is it possible that you hired another company with the word 'Handyman' in it? There are many poor quality, poor service workmen out there trying to compete with us. If it was in fact Handyman Connection, I'd like the opportunity to win you back, and if it wasn't us, I'd like the opportunity to win you over to our professional, high standards work and "by the job" pricing. If you call in, ask for me, Jeff.

Michael from Gloucester
Michael from Gloucester
3 reviews Gloucester, ON
8/10

Laminate flooring

flooring was quoted and provided service in a timely fashion. We were very impressed in their care to make sure that dust from cutting was limited since my children have allegies. Professionalism is very important.

Approximate cost of services:
$1,100.00
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Company Response

Thank you for the thumbs up Michael!

Julie L in Kanata
Julie L in Kanata
6 reviews Kanata, ON
6/10

Add deck stairs, install toilet, various minor repairs

Handyman Connection is VERY hit and miss. They are generally great for smaller jobs (for example, the cost to install a toilet was 1/2 that of plumbing companies), but we had them add some stairs to our deck, and the guy who came out (Kelly?) was unprofessional and totally botched the job. We complained, and they sent another handyman (Don) to fix it up, which he did, though it still wasn't quite what we were looking for, and there was some additional cost incurred. Would not recommend them for anything that requires specialized skills or is more than 1-2 hours' work.

Approximate cost of services:
$2,000.00
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Company Response

Hi Julie,
I know this response is very, very late, but I'd like to apologize for the frustration you met with our Craftsmen. Without making excuses I'd like to say that obviously we botched our chance with you to show you how some of our "heavy hitters" could do bigger renovations for you. Our Craftsmen have been reminded of the standards they need to meet or exceed and I can only hope that you'll give us the opportunity now that Handyman Connection is under new management. Please feel free to ask for me, Jeff, if you call in.

mel6014 from Ottawa
mel6014 from Ottawa
1 review Ottawa, ON
3/10

Basement Bathroom renovations

Hi everyone, I decided to go with Handyman Connections over other companies based on the low estimated cost and the contractor they sent seemed very nice ... even offered to take a look at a few things for me at no extra charge. What a MISTAKE that was. He told me this job would only take about 5 days ... it took him 6 weeks to complete. He completely ripped out the old bathroom then disappeared for two weeks saying he was waiting for the bathroom to arrive (Like if moving the toilet, installing drywall in the rest of the basement would have anything to so with requiring the shower !?!?!?!?!?!). He never worked more then 5-6 hrs a day and never more then 3 days a week. He would show up for 2 hrs then disappear for the rest of the day saying he needed to go shopping. Put drywall mud on a painted ceiling (Which cause some yellow spots to show through the mud) and didnt even bother to remove the ceiling fan or light fixture until i told him I would pay until it was fixed, would arrange a time to meet and discuss the reno but would never be around at that time (Would turn off his phone so you couldnt reach him) ... I could literally go on but I'll just skip to the end where he gave me the bill and tried to overcharge me by OVER $300. (Even had a pack of gum on the receipts as well as parts that had nothing to do with my bathroom).

I read these reviews before hiring him and actually thought it was a pretty good company so here's my advice ... Maybe they just sent me a bad contractor (Every profession has some) so if you do decide to go with Handyman Connection and they tell you the contractor they're sending you is called Richard ... Tell them thanks but no thanks you want a different contractor!!

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

Hi mel6014,
This was one of the first "unhappy customer" jobs I worked on after purchasing this business. It was well out of the warranty period on our contract together, but I sent out the craftsman to correct all the issues you had with the work - some of which was damage from your basement tenants, some of which was our fault. You seemed quite satisfied with the follow up work.

I'm responding to this review to show that we strive to make good on our word that we stand behind our work. I have also instituted stricter controls on our Craftsmen's timing. Thanks!

Helen Su in Kanata
Helen Su in Kanata
2 reviews Kanata, ON
6/10

We hired this company to install hood fan

We hired this company to install hood fan, thinking that it was not a big job, but it turned out to be quite a big one, because it costed us $1,300 at the end. The guy said, he had to remove this, he had to remove that, and there were some situations that was not clear when he did the estimate. We were happy with the final result, but not so happy with the final charge.

Approximate cost of services:
$1,300.00
1 of 1 people found this review helpful.
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Company Response

Hi Helen,
I'm sorry that not everything was as clear as it could have been prior to starting the work. We always seek your approval if there's an unforeseen circumstance that arises, but they are the exception, not the rule. I understand that this response is 3.5 years late, but Handyman Connection is under new management and I'd appreciate a chance to win your business back. If you are gracious enough to grant me the opportunity, when you call, ask for me, Jeff.

Jeff Stone in Ottawa
Jeff Stone in Ottawa
5 reviews OTTAWA, ON
2/10

Various small tasks around house

I hired handyman connection to do various tasks around my house. This included repairing interlocking brick on porch, fixing fence in back yard, and replacing hose bib at rear of house. The repairman quoted all the jobs and was hired but was very unreliable as to showing up on time, or at all. I made the mistake of paying before all work was complete and after I complained to the company's management the jobs, which should have taken about 4 hours were completed 8 months later. It was not a good experience.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Hi Jeff,
I'm surprised by your comment as we never accept payment before any work is completed. Perhaps it was another company with the word "Handyman" in their name. In fact it is even printed on our Estimates and Invoices that we only collect upon completion of the work. As for your other concerns re:timing, that is the number one reason we don't accept payment before starting work, we want to remain your top priority. I recognize that this response is 3.5 years late, but Handyman Connection is under new management and I'd like a chance to win your business back. Feel free to call and ask for me, Jeff.

Julie L in Kanata
Julie L in Kanata
6 reviews Kanata, ON
8/10

Electrical, hot tub base, patio stairs, miscellaneous

Handyman Connection is great! We've used their services several times over the past year in our new home. Twice their handymen gave us advice on how to fix issues free of charge! We've also used them for major electrical work with good results.

The only reason why they don't get a perfect rating is the work of one of their handymen, Kees/Casey. If you call HC and are told that he will do the work, make sure to ask for someone else!!! He was supposed to put in a spa base for us and make changes to our patio stairs. Well, he did both of those things, but the spa base is not level, and the stairs are now higher than they are wide!!! (Luckily, HC has agreed to honour their warranty and sent out another handyman to fix his work). Plus, he speaks with such a thick accent that we gave up trying to tell him what was wrong! We really hope that HC will find someone else to engage in his place.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for taking the time to post a review about our service. I am glad everything went well and you were pleased with the end result and our service overall.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Handyman Connection Ottawa

When it comes to your home improvement projects our craftsmen have the expertise to get the job done and done right. Each one of our craftsmen has over ten years of experience and have all gone through a thorough background check. Handyman Connection of Ottawa's team of professionals is passionate about taking your home improvement dreams and making them a reality.

CATEGORIES
Drywall Contractors and Handyman Services
WEBSITE
http://ottawa.handymanconnection.com/
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
50
PAYMENT METHOD
Cheque, Visa, Mastercard, American Express, e-transfer
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Written Warranty
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