Reviews

10/10

Hired to fix and re-install a number of window screens at our house. The installer was extremely nice and professional. He fixed the bar on one of the screens rather than replacing us, saving us $30 from the original quote, and put in new screws into those screens that were missing them at no extra charge. Extremely efficient and just a wonderful experience overall. Will not hesitate to recommend to others and to call them back.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you!

10/10

Mike was recommended to us by our real estate agent. We had him come into our new house to hook up a new gas dryer. He responded promptly, did a great job, charged a reasonable price, and gave us lots of good pointers about our gas fireplace. Highly recommended.

Approximate cost of services:
$150.00
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Company Response

Thank you for your review Julie. It is the ultimate compliment to be referred by others.

8/10

We hired First Class to redo our front entrance because we really liked their designs that they had on their website. We had mixed feelings about how they went about doing the job, because they got started immediately without much of a discussion or plan. But, in the end, we are very happy with the end result, and several neighbours have complimented us on the work and asked who we got it done by.

Approximate cost of services:
$10,000.00
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6/10

Handyman Connection is VERY hit and miss. They are generally great for smaller jobs (for example, the cost to install a toilet was 1/2 that of plumbing companies), but we had them add some stairs to our deck, and the guy who came out (Kelly?) was unprofessional and totally botched the job. We complained, and they sent another handyman (Don) to fix it up, which he did, though it still wasn't quite what we were looking for, and there was some additional cost incurred. Would not recommend them for anything that requires specialized skills or is more than 1-2 hours' work.

Approximate cost of services:
$2,000.00
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Company Response

Hi Julie,
I know this response is very, very late, but I'd like to apologize for the frustration you met with our Craftsmen. Without making excuses I'd like to say that obviously we botched our chance with you to show you how some of our "heavy hitters" could do bigger renovations for you. Our Craftsmen have been reminded of the standards they need to meet or exceed and I can only hope that you'll give us the opportunity now that Handyman Connection is under new management. Please feel free to ask for me, Jeff, if you call in.

10/10

Our 14 year old house never had any eavestroughs installed, and we decided to get them done last year. Got 4 companies to come in and provide quotes. Joel Daniel's was not the cheapest quote we got, but we liked the design suggested by our rep (Ethan), and the guys who came in to install the eavestroughs were fabulous: professional, efficient, and kind enough to explain what they were doing and to clean up after themselves. Great experience, highly recommended.

Approximate cost of services:
$1,500.00
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8/10

Handyman Connection is great! We've used their services several times over the past year in our new home. Twice their handymen gave us advice on how to fix issues free of charge! We've also used them for major electrical work with good results. The only reason why they don't get a perfect rating is the work of one of their handymen, Kees/Casey. If you call HC and are told that he will do the work, make sure to ask for someone else!!! He was supposed to put in a spa base for us and make changes to our patio stairs. Well, he did both of those things, but the spa base is not level, and the stairs are now higher than they are wide!!! (Luckily, HC has agreed to honour their warranty and sent out another handyman to fix his work). Plus, he speaks with such a thick accent that we gave up trying to tell him what was wrong! We really hope that HC will find someone else to engage in his place.

Approximate cost of services:
$2,000.00
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