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Megna Countertops Inc

Countertops
2155A Steeles Avenue East Brampton ON
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HomeStars  >  Countertops in Malton  >  Megna Countertops Inc  >  Granite Countertop sale/installation
T in Brampton
T in Brampton
9 reviews Brampton, ON
6/10

Granite Countertop sale/installation

Megna Countertops is a Brampton-based company which specializes in laminate and stone/natural countertops. They have two locations that are open to the public, one on Steeles Avenue (at Torbram) and the other on Wilkinson Road at Advance. The Steeles location deals with laminates, and the Wilkinson location carries the granite slabs and does the stone cutting/manufacturing. The prices here can not be beat. The owner, Bob, is helpful and will guarantee to beat all other prices. I shopped around and found that apples to apples, Megna's granite was far cheaper in price. I went with a granite that cost $45/sq ft, but Megna's prices begin at $40/sq ft for granite. Prices include measuring and installation. I also ordered a special-order undermount sink, and saved $200 on this as compared to purchasing it directly from the manufacturer (Gemini Sinks).
The Good - the price; quality of the granite (we are thrilled, it is beautiful, well installed and is the showpiece of our kitchen); professionalism of the installation; good selection of slabs at the factory; advice of Jag (factory foreman) was professional and patient.
The Bad - follow-up of the Office Manger, Sabi, left a lot to be desired; poor communication on the setting of time/date for the measure; poor communication in returning calls
Timelines - from selecting slab to end installation, turn-around time was very reasonable; we picked a slab and it was templated, cut, and installed within 7 business days
Overall - if you are looking to save a substantial amount of money on granite, and can exercise patience in the follow-through then this is the company for you. A beautiful end product, but much frustration in the 'getting there'. We DID recommend this company to our mother, and she had the same poor follow-up and poor communication. Her granite is stunning - but some of that was dampened by the frustration in unreturned calls and missed timelines.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Improve Customer service on the part of the Office Manager (owner Bob and shop foreman Jag were great at all stages and even answered their cell phones to deal with issues in lack of communication)
Any advice to offer fellow homeowners facing a similar project?
If you are patient with the lack of communication, this is a great product and well installed at an amazing price.
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