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R & S Pool & Spa Inc

Swimming Pools, Spas & Hot Tubs
Saint Thomas ON N5P 3S7
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Review for R & S Pool & Spa Inc

Average customer rating:
1 10 (1 reviews)

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Mike in Riverdale
Mike in Riverdale
1 review Union, ON

First Review

1/10

Pool Closing/Opening

A poor job closing the pool for the winter resulted in a cracked liner and cracked circulation line.
After speaking with Brad on the phone he assured me that they would come take a look at the pool to access any damages and determine if R&S would clean it.
After over a week of not showing up, another family member was told that R&S would not be coming and it would be our responsibility.
The end result is the cost of the liner being replaced earlier than necessary ($5K+) and the bottom circulation line will need to be permanently capped and abandoned (resulting in poor circulation for the deep end).
We will be using another pool company going forward.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Guarantee their services. Take responsibility for their mistakes. Put an extra effort into helping out a 30+ year customer.
Any advice to offer fellow homeowners facing a similar project?
Use another company as the level of service has changed since new ownership.
1 of 1 people found this review helpful.
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