It starts with the project manager(Rick Lavallee) , he came out to give an estimate on the work I wanted done which included new eavestroughing. After inspecting my eaves Rick said they were still in good condition. That saved me some money , and it was nice that Rick wasn't just trying to sell me something I did not need. Rick also suggested some options that I had not thought of which worked out great. The crew doing the shingles were great. My wife did some baking and gave the crew some muffins and scones for the great job. Really like the new downspouts and fascia, that crew also did a great job. Any time I had a question or concern the office was quick to respond. If you need a new roof look no farther than Pristine.