We ended up purchasing our window and door package from Accurate Dorwin. I wish I could say that we had a positive experience, but it has been horrible. I have to first say that the sales person (who is no longer employed with them) was amazing. he took the time to answer my questions, and updated my quote several times because of changes that we made. When I made him aware of the issues I was having, he started working immediately on forming a game plan. Cory, I don't know where you ended up, but I hope that company knows they are lucky to have you!
Unfortunately, the service disappeared when Cory left. He told me that he had passed my contact information on and that I would be taken care of...but I wasn't. I had to make several phone calls and email several times before someone got back to me (Cory left in August 2013 and I didn't get a reply to multiple emails and phone calls until February, 2014).
When I finally did hear back from someone, it took months of writing back and forth and then finally a complaint with the Better Business Bureau to get them to send someone to repair some, but not all of the issues I needed addressed with the doors. They still haven't addressed everything and have indicated that they will not address these issues.
Last, the windows I bought are leaking. They didn't sent someone out to address the windows leaking at the same time as the door service technician came. Again, they ignored my emails requesting a game plan. It wasn't until I had paid to have a report done (paid for by myself) that they emailed back. The report showed that the windows were not manufactured properly. By the time they emailed back I had already hired a company to make the necessary repairs and the majority of the work was complete. Unfortunately, the interior of the windows are a wood veneer, and are damaged because of the leaking. They have refused to compensate me for expenses I have incurred to repair the windows themselves, as well as the wood veneer.
If anyone is considering using this company, please reconsider. If you want to see the report or pictures, please contact me and I will send it to you. Please do not pay tens of thousands of dollars for windows and doors that are faulty. I don't want any other families to suffer the same stress that we have the last 2 years at the hands of this company
- Approximate cost of services:
- $80,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?