Chinook Upholstery Draperies & Flooring Ltd

Pat (Phet) is very helpful and has good suggestions. We are very happy with the result of our reupholstered stools.

Left an antique chair with specific instructions and was given a 4 week timeline. They were almost 2 weeks late, the cushion down cushion wand not used as they said they would and the cushion they put in was hard foam. Looks horrible and feels just as bad. Welting was not done well and has pulled away from the chair and exposed glue within 1 week.
So to summarize, didn’t do what they said, didn’t do it on time, and what they did do was poorly done.
Frankly I will have to have the chair redone at my expense.
Can’t recommend except to say take your treasured pieces elsewhere.

Over a month ago I dropped a seat pillow of with this company to get a new insert made for my custom very expensive chair. I was initially told it would be done within the week. Well I gave them some leeway and didn’t call until two weeks later. They said that because it was down that I wanted it had to be done in Vancouver so they were waiting for it to come back. I am a very patient person so after a MONTH I call, and they still didn’t get it back yet. Gave them one more week called, the lady said she just got it. Great, let me know when I can come and get it. Didn’t hear back after two days, then I called again and was given another excuse, and another one. Finally I went to the shop, and was told they can’t find it. Someone took my chair seat pillow supposedly from right under their noses. I was told they have so many pillows and searched and searched for it, “come see for yourself”. I can’t bloody believe that they have stayed in business with how they keep track of clients goods. There was no rhyme or reason, everything is in big heaps- no names, no shelves designated for anything. Plus they even just pile clients goods on the ottomans right at the front door, when half the time no one is even around. So being that I most likely ordered the most expensive insert pillow that they had, a down one. It was obviously a hot commodity and someone took it. Along with my very expensive cover to go with it. I had my chair custom made several years ago with beautiful high end classic fabric. This fabric is now discontinued so I can’t get a match to redo it, this chair cost me at the time $6,000. Chinook Upholstery were willing to redo the whole chair, I’m like are you serious, you can’t even get a pillow done and you think I’m going to let you touch my chair. So I asked them to do a foam insert pillow and I’ll just take that (& run basically). Phyn who is the Manager there and who I was dealing with said sure, I asked if she still had the measurements and she said yes. So then it started all over again, no calls no nothing. So here I go again, I call back, finally getting a hold of her and she tells me she lost the paper or whatever it was that had my measurements on it. When she realized this, do t you think you would CALL the customer!!! Then she was going to book a time to come to the house to measure the seat area on the chair. I then said tell me the measurements you need to do this I’ll just measure and give it to you. Okay I’ll text you a picture. Great, well AGAIN I did NOT hear from hear. The next morning I call back, this Manager FORGOT to do it. What kind of outfit is this, I cannot believe what I’ve been through with this shoddy business. DO NOT GO HERE, they are the worst company I’ve ever had to deal with in my life. My very good chair has been out of commission now for two months. Right now I will find a reputable upholstery company to fix this disaster that Chinook Upholstery caused me. As one other reviewer said when they lost her drapes this company IS AWFUL- STAY AWAY!

We were looking for upholstery material to re-cover our children's table and chair set (32 years old). Corinne was very attentive and helped us to find exactly the right material to use. She gave us tips about folding and trimming the material properly and the appropriate stuffing to use in the chairs. In the end, we have a brand new-looking kids table and chair set to use for our grandchildren! We are very happy with the service.

My 4 old wooden chairs have great sentimental value but needed to have the seats recovered, and Laila and her staff did a beautiful job. These old chairs never looked so good, and it only took a week. Highly recommend.

Absolutely one of the best experiences of my life. Thank you to Laila and staff !! Wonderful job ! Would recommend this shop to anyone looking to fix ,rebuild and upholster antique furniture! Fabulous...

Good service – good price. Would suggest if you are looking, see the lady there and ask her for when Hunter Douglas is having deal. Contracted out the installer but he was very good and clean as well. Also, very good with follow-up and any concerns that we had – she address and fixed. Would recommend her to anyone looking for blind.

Chinook Upholstery has a great selection of fabrics. The staff were very knowledgeable and took the time to understand what I was looking for. They then proceeded to help me find a fabric suitable for my decor and also in a good price range. I don't think it would be a good place to shop without their assistance as there are thousands of fabrics, and it is hard to differentiate between them all.

Looking a little worn we couldn't find new suitable love seats so we had the old ones recovered and they look brand new. Changed the color and look of them a bit and love, love, love them.

I was thoroughly impressed with the selection of window coverings. The photo album of previous work done was great for getting new ideas.

I believe Kim was the name of the woman who helped us select our calico drapes for our living room. She was very helpful and patient.

We had them installed in about 2 weeks and even the installation guys were really nice.

Really great service! I would definitely go back!