I called Acclaimed to come inspect my AC because it was not blowing cold air. The technician came and did his check-up and said that the capacitor is bad and needs to be changed. I asked for the price and he quoted me for $380+taxes! I asked him and how much is the part he said likely $20. I agreed to have the repair done since I was quoted on the phone that any repair is charged by the hour for $120/hr + a call out fee of $60. I thought this is a 3 hour job then!!!
Anyways, the technician replaced the capacitor in less than 20 min and when I looked online, this seemed to be a very straight forward fix. No other maintenance or repairs were done! He literally spent 40 min in my house!! I was extremely shocked and asked for a detailed invoice to see how much labor and material I was charged! and they send me the invoice saying "the capacitor needed to be changed, and quoted the client for $380". The total invoice is $460.
By the way, I emailed the company back to inquire about this and got no response!
Hello Tadros, We were so sad to read your unhappy review. We are also very sorry that we didn't response to your email in a timely manner. I totally understand that not getting back to you right away would leave you feeling frustrated and unheard. The person that you sent the email to was unfortunately off sick yesterday and did not read it until this morning - around the same time we received your unhappy review. Our GM, Keven, left a message for you this morning to chat more about this, as we want to come to a resolution with you in regards to this situation. To address the fees mentioned in your review: We don't have an hourly rate for repairs at Acclaimed - our pricing model is set up as a call out fee + a diagnostics fee. Once the tech dignoses the issue, they will quote you a complete cost for the repair - everything included as a flat rate (as opposed to parts + labour costs). This allows our clients to make an informed decision based on knowing the final costs of a repair. We moved to this model a while ago and have received generally positive customer feedback in response to it. I can see from your customer profile with us that we have done a repair for you in the past under the old pricing model - I am wondering if that is where you remember the rate mentioned in your review? In response to your concern with the cost of the part: Our technician recalls having a conversation where you had asked the cost of the part, suggestion a cost of around $20. His reponse was that of a "maybe", as our technicians don't have pricing for individual parts, rather, a price book of 'flat rates' to quote for different types of repairs that covers all elements of the repair. In conclusion, we would love to chat more about your experience over the phone and come to a happier resolution for you, as we never want people to feel unhappy when they are having the "Acclaimed experience"! Please call the office and ask for Keven. We look forward to chatting with you soon!
The teach Mohamed called in advance and was on time he was professional and efficient. The house was left clean and tidy and it took about 2 hours.
I do think there add on services are too expensive. You are already in the home! It seams anything extra is $99.00. I was inquiring about a vent spray, dryer vent and central vac cleaning. It would have taken an hour to do all the extras and I would have had to pay almost 300 extra!! Feels like a rip off!
Thanks for the feedback and the business support, ee really do appreciate hearing your thoughts! We do give our clients the option of adding services while we are on-site and offer cost savings since we are already there. The techs wages, supplies, and the equipment costs are factored in and prices are given to you ahead of time, so you that can make an informed decision. We feel the prices are fair based on the quality of work. When we do the work, we can show you the transformation, with before/ after photos which is very helpful to see and you can have confidence in the quality, the transparency, and the accountability of our team. Thanks again for the comments. Have a great week!
The job was done well and the customer service was excellent. The team arrive on time were polite efficient and respectful. They even thanked us for making their job easier by moving the furniture. Now that’s a first! I will definitely recommend Acclaimed! and have them back!
Thanks so much for your kind words! We really appreciate your business support and look forward to working with you in the future!
Wayne of Acclaimed Heating did an excellent job inspecting my furnace and associated systems. He was thorough, explained his report which he left with me, and, in general, provided excellent advice to improve my heating & hot water systems overall.
Thanks for the kind feedback and for the business support. Wayne will be delighted to read your lovely words! So glad you got some extra takeaways! Enjoy your day!
We wanted to upgrade our dryer vent from the flexible hose to a rigid pipe. The technician worked efficiently, was friendly, and did a great job. We generally DIY most projects and fixes in our home, but I'm glad we had Acclaimed do this rather than doing it ourselves, it would have taken us all day and it was a tough area to access for work.
Thank you so much for taking the time to write this review! We really appreciate your kind words and we are so happy that you're pleased with the work! We look forward to helping you out with any other projects you have!
Needed to have a full inspection of our HVAC system. The technician was fantastic, very thorough, patient and answered all of my questions, addressed all concerns, and was a pleasure to have him over.
Thank you so much for taking the time to leave this wonderful review, Michelle! We really appreciate your business support!
Acclaimed! has provided service for us before and also replaced our old furnace with a new one. As always, each service person was respectful and demonstrated knowledge and care about the work they performed. We were impressed that asbestos was an issue for them, and that they sealed joints of old asbestos to prevent any elements from entering our system. Not only does this company call to remind us of service maintenance needs, they provide incentives in discounts, and they follow-up to ensure customer satisfaction, explaining the results we should see in differences that show the work was done well. Scheduling is great, too. They understand if you have an urgent need and do all they can to expedite things and meet your needs. They are always friendly and reliable, and they all get along, working well together, with smooth communication, like a big family. I will continue to call on them if we have needs in heating, cooling and ventilation. Very happy with Acclaimed!
Thank you so much for taking the time to write this review, Mary! We very much appreciate your kind words and continued business support. We look forward to working with you in the future!
In the midst of a cold snap my furnace stopped working. Called acclaim and they responded quickly, came on time and furnace was fixed and running in a couple of hours. A very pleasant service man and I was pleased with the service. Thanks.
We're so glad we were able to get you back up and running so quickly. Thank you for taking the time to write this review - we really appreciate it!
Had a water leakage around an old gas pipe in our rental property so I called Mallory Caudron of Acclaimed heating and cooling. We decided to have the gas pipe removed. Acclaimed accommodated the date we needed as the job had to be co ordinated with the crack repair company. A technician called ahead to get information about the pipe to be removed and Ed arrived exactly when I was told he would. He was very professional and friendly. And the price was good! Thank-you
Thanks for this incredible review, Rob! We're so glad you had a great experience at every touchpoint. We look forward to doing business again with you in the future!
We are a proud A+ member of the Better Business Bureau. We clean, service and install all aspects of your mechanical system. That includes your hot water tank, humidifier, air conditioning, dryer vent, fireplace and of course your furnace and duct system. Call one of our outstanding team members today, for a free quote and allow us to become "your guy" from now on! Acclaimed Furnace Cleaning, Heating & Cooling is looking forward to help you with all of your ducting cleaning, or heating or air conditioning needs. Don't forget to ask us about the Alberta Energy Efficiency Rebate Program