Closets were supposed to be installed on a Tuesday between 1-3... Nobody showed up by 3:20pm so I called. Receptionist said she'd call the installers and call back. 4pm I called her back, as she did not call me back. She said "what, they aren't there yet? let me call again and see". She called back 2 min later saying one of the installers got a fracture of some sort and was in the hospital (her voice seemed a bit suspicious)... Wouldn't you think they'd give the installers contact information? Rescheduled for Thursday between 10-11am. They did not show up by 11:30am, I called and she said they'd be another hour... The receptionist never once apologized. The installers finally came at 1:35pm. They wanted a break when they got here so they didn't start actually start installation until 2:30pm. The guys were friendly but they did not clean up after installation. Some edges of the closets are chipped or scratched. Took 2 guys 2.5 hours to install 5 closets.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?