Campbell Pools

Swimming Pools, Spas & Hot Tubs
Ottawa ON K1C 7L1
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80%

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Reviews for Campbell Pools

Average customer rating:
9 10 (24 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
0/10

Horrible customer service

As a loyal client with Campbell Pools I am extremely dissatisfied with management. Never had such issues with previous management team. I purchased pool equipment that was defective. When I returned to the store and raised the issue I was informed that it was a manufacturing issue and that I could bring it back and get a new one. The clerk took my name and number and explained that I would receive a phone call once the poles would be back in stock. I explained that I no longer had my receipt and clerk said it wasn't an issue. Unfortunately we never received the call from the store last season as they had none in stock. We reached out early in the season this year to have it replaced as promissed. The call we received was that the store was in no obligation to hold true to its promise since I didn't have my receipt. Even though I still had the pole and was informed differently. Sad to see such a great place no longer care about customer service and satisfaction.

Approximate cost of services:
$70.00
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M. Gilby from Ottawa
M. Gilby from Ottawa
5 reviews Ottawa, ON
10/10

Excellent experience

After taking 3 years to do research and interview more pool companies that I wish to count we decided to go with Campbell Pools in Orleans. They were fantastic. We ran into more issues than you could shake a stick at, from under ground power line distance requirements during the design phase to huge boulders during the dig, and Mother Nature that insisted on raining on our parade constantly. The team took everything in stride and were very professional and kept us informed every step of the way. They were always quick for answering our questions and had excellent recommendations. Mario and his team worked like a well oiled machine and ensured everything was cleaned up at the end of the day. We even had neighbours comment on how professional they were. We are thrilled with the results and would strongly recommend their company.

Approximate cost of services:
$45.00
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John moreau in Ottawa
John moreau in Ottawa
1 review Ottawa, ON
9/10

Hot tub, hot springs, vanguard

Have dealt with this company for 10 years and very satisfied until past weekend where salesman Tyler, treated us rudely and completely non helpful when we asked for advice on closing our hot tub that we had purchased from your company and that you have serviced over the years, as well as all the supplies we have purchased over the years. Went to your competitor, mermaid who was very respectful and helpful, Tyler is clearly not an asset to your company

Approximate cost of services:
$15,000.00
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christine deschambault from Ottawa
christine deschambault from Ottawa
1 review Orl, ON
10/10

Pool Heater

Received excellent service from the store manager, Erik Lanthier, in regards to some issues I was having with my pool heater. Erik was always available to take my calls and was very efficient at resolving the issue. I am very impressed by his profesionnalism and dedication. I have been, and remain, a very happy customer of Campbell Pools.

Approximate cost of services:
$1,500.00
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James from Ottawa
James from Ottawa
1 review Orl, ON
10/10

Pool Cleaner Repair

I went to Campbell Pools in Orleans to have my the my pool cleaner repaired. Within hours I was called with a diagnosis and lowest cost solution including the replacement of a faulty part on warranty. My cleaner was ready within 24 hours. Great service, excellent follow-up. Thank you Eric

Approximate cost of services:
$125.00
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Cornel Bright from Ottawa
Cornel Bright from Ottawa
1 review Orl, ON
9/10

Polaris Repair

Eric the store manager was extremely helpful when I needed my Polaris pool cleaner repaired. Although the part was not available he removed one from the demo unit to ensure that I had a fully functional cleaner in 24 hours.

Approximate cost of services:
$50.00
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Louise Besner Levac from Saint Isidore
Louise Besner Levac from Saint Isidore
1 review St Isidore, ON
10/10

Inground pool

They have a great team. We were gone for our holidays and when we got back we has a new inground pool installed and it was just perfect. No trouble no stress. Relaxing by the pool

Approximate cost of services:
$30,000.00
2 of 2 people found this review helpful.
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Jim from PLANTAGENET
Jim from PLANTAGENET
1 review Plantagenet, ON
0/10

Service

Purchased my pool here 2 years ago and went to them for everything pool related in Alfred. Not anymore....Went to get pucks for my pool & a water test and the manager there was very rude and very disrespectful. She gave recommendations on what I should do with my pool, and when we tried to discuss she was very bad-mannered & seemed uneducated. Later asking her why she was so rude she stated that she did not like the way I looked at her. She found that rude? My God are we in high school? I am a paying customer, and respect is mutual not one sided in the customer service industry and she was totally out of line. While paying I got the cold should and not even a look or a thank you when leaving. All because she did not like the way I looked at her? Campbell Pools have lost a good customer and I do not recommend them for anything pool related.

Approximate cost of services:
$40.00
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Michelle from Clarence Rockland
Michelle from Clarence Rockland
1 review Rockland, ON
10/10

27' Above Ground Pool

We decided to purchase an above ground pool and we were impressed with how helpful Campbell Pools in Alfred was. Sebastian provided a lot of information over the phone before we came in and they were very understanding that our kids were excited. It was great to know which items to buy and why and what would work best for our family and budget. Our pool was installed last week. Denis and his crew did a great job. We are so happy with the end results. The hardest part was waiting for the water to warm up. We would definitely recommend Campbell Pools in Alfred to anyone else because of our great sales and service experience.

Approximate cost of services:
$4,600.00
Any advice to offer fellow homeowners facing a similar project?
Have the site prepared in advance if it is off-level. It was nice to have it prepped before the installers arrived.
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Company Response

Thank you so much Michelle! 27' pool is a big one! Good luck starting a whirlpool ;) and enjoy!

Rui Pires from Ottawa
Rui Pires from Ottawa
2 reviews Rockcliffe, ON
10/10

16x32 inground

Contacted several companies but chose Campbell because of the sales person. The installation was a surprise, great professionals and friendly too! The maintenance people made it a complete positive experience and hope they continue to help us.

Approximate cost of services:
$40,000.00
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Company Response

Thanks a bunch Rui. Now we are just waiting for the heat to roll in and I think we will have ourselves a nice summer :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Campbell Pools

Campbell Pools has 4 locations across East Ontario offering Swimming Pool Installations and Retail Services for Owners. Family owned with a no commission, no pressure style of doing business, Campbell Pools is always looking to make the pool purchase process and simple, stress free and fun event! Over 1, 800 ...
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