$2000 of additional fixes from sloppy install
Had these guys come in to replace my hot water heater with a tankless one. The installer sat on shelf on the wall ripping the drywall and glued the drain for the new hot water heater into the vent for my plumbing system, system also leaked. spent $2,000 so far to get the plumbing fixed, and i'm not even done as i will need to rip out a wall to fix vent that they glued, I need a bunch of new venting inside my wall.
- Approximate cost of services:
- $3,500.00
- Company Response
Thank you for your feedback, Jason. We went ahead and checked your file and see that we completed the installation of your tankless on Feb 04, today being March 10, we haven’t had a single correspondence with you since. We just want you to know that we have all our insurances in place and would have been more than happy to help fix any issues you may have had if you reached out to us. But we were never informed before you called the plumber and dry Wallers on-site to fix an issue you assume our technicians made.
We have also had separate conversations with our technicians to confirm the allegations made in your review and none of them have broken anything. I apologize if you feel like we did not do an amazing job, but it could have been taken care of if only you reached out. We know your tankless water heater was working perfectly fine when our techs left the site and were fully paid for a job well done.