I bought my furnace three years ago - with a 10 year guarantee - if I have it maintained annually by this company. My last maintenance call was less than a month ago. Ever since, when the thermostat reaches temperature and the furnace goes off, I hear a "knock-knock" sound (upstairs). When I called today, they told me the service call would be upwards of $160. Not acceptable. Note: When the furnace was installed, the technician was not equipped with a credit-card-machine. He wrote down my MC number. My ensuing credit card bill showed four purchases made that month that were not my own!!! I trust that I cannot hold the company responsible for a fraudulent tech, but it surely has left me with a feeling of distrust and disgust. I will have another company maintain my heating and air conditioner in future.
- Approximate cost of services:
- $1.00