I was replacing a standard FP with a log set and purchased a linear fireplace. Jody and Jason helped me out and were very knowledgeable. I didn't feel like they were trying to upsell and were honest about what I needed and the choice I was making. The price was certainly less than any others I looked at.
There was no site visit necessary and the installers had a lot of work ahead with widening the opening for the vent. It was clear they would not give up until it was done. My only concern was that the light kit was not working when they left. I purchased a remote control that solved that problem, but if I had not, I have no way of knowing if they would have been able to get it going. I'm confident that they would have resolved it though. The fireplace is beautiful and no surprises.
- Approximate cost of services:
- $6,500.00
- Company Response
I am very pleased that you are enjoying your new fireplace. As a company we always try to provide our customers with a knowledgeable experience so they make the right decision without trying to "UPSELL" if its not necessary. The lighting kit I ensure you would have worked and we would have made 100% effort to accommodate this. Thanks for the pleasant experience of working with a great client.
Jodi and Jason