Bad experience wouldn’t recommend
This company did not honour the work they agreed to do. We got a ladder to check their work and thats how we found out. When we told them they refused to replace what they initially were supposed to and just used caulking.
When we said we werent paying the balance until the agreed work was completed they threatened to send us to a collection agency and cancel our warranty. We then paid them and they said they would send their guys back to do the work they were supposed to initially do but they were charging us $200 plus tax and advised us they werent responsible for any damages they may cause in the process.
We obviously declined having them return in fear they would cause damages to our home.
Not an honest company. Its family run and they side with each other even when one is in the wrong they stick together instead of doing the right thing and honouring their word to the customer.
- Approximate cost of services:
- $10,000.00
- Company Response
Tara, we have already asked you to show us where on your contract it indicates that drip edges were part of your window installation and you have failed to produce it. Your agreement does not include this extra work. We strive to resolve any issues our customers have but you are clearly being dishonest and misrepresenting what actually happened. We informed you multiple times that drip edges are not part of a window replacement and would be considered extra work at an added cost. On the day of installation, your husband asked our guys to add drip edges thinking that they would do it for free and when he was informed of the extra costs he got upset and treated our crew poorly. As a courtesy to you, our installer added a drip edge to one window at NO charge to you which you fail to acknowledge. When you finally agreed to pay for the extra work , your husband rejected it after we made you aware of potential damage to the Vinyl siding. We made sure you were fully informed to avoid any further disputes. We never agreed to add drip edges in the first place and if it was described on your agreement as you claim, why would we not complete the work and put ourselves in this position? It makes no sense. You expected all this extra work for free. It's very bad on your part to want to falsely accuse us when so much work went into your installation and the crew were at your house until 9pm working hard to finish the work. We did more than what was on the agreement, we did extra work at no charge in good faith and it was not appreciated.