Aurora Windows & Doors

Windows & Doors Installation & Service
Oshawa ON L1H 1C5
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Reviews for Aurora Windows & Doors

Average customer rating:
9.7 10 (235 reviews)

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Tony
Tony
1 review Barrie, ON
10/10

Windows installation

I am very happy wifh Aurora Windows.
Alon salesman answered to all my questions and provided very affordable prise.
Vitaly did great instalation job.

Approximate cost of services:
$8,000.00
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Company Response

Thank you so much for your kind words! We're delighted to hear that you had a great experience. Alon and Vitaly are indeed valuable members of our team, and we’re pleased they were able to meet your expectations. Enjoy your new windows!

If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Enjoy your new windows!

Warm regards,
AW&D

natalie.macdonald
natalie.macdonald
1 review Ajax, ON
10/10

Basement Windows

We recently had basement windows installed by Aurora Windows. About 5 years ago they also installed all the main level windows and doors in our house. This company is competitively priced, but more importantly, does excellent work. We are grateful to Alon for all his support throughout the installation process. He and the staff provide prompt, courteous replies to questions. We are happy to support independent, local businesses who can match, or beat, the big box stores in price and customer service.
Natalie & Craig

Approximate cost of services:
$2,700.00
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Company Response

Thank you so much for your continued trust in Aurora Windows. We are thrilled to hear about your satisfaction with both the recent basement window installation and the previous work we did on your main level windows and doors.

We strive to provide exceptional service, and it’s wonderful to know that Alon and our team were able to support you throughout the process. We truly appreciate your support of independent, local businesses like ours. Your feedback encourages us to keep delivering the best possible service to our valued customers.

Warm regards,
AWD

Anoop in Whitby
Anoop in Whitby
1 review Whitby, ON
10/10

Windows and Door replacement

These folks are the best I dealt with by quite a margin. Just for context I contacted about 5 different contractors to get a quote. Most play the game of quoting high and waiting for you to get other prices to then lower theirs. Frankly I can't stand that, you should give your best competitive quote upfront, which is exactly what Alon did, I like his honest no nonsense approach. He also explained in great detail how I can improve things now that in replacing windows and doors. So the sales was excellent.

The service was also top class, Vitaly and his team true professionals, the finishing was good and the cleanup was spotless. My rooms upstairs are so much warmer now with the new windows.

Support is one of the main criteria most companies fall behind on, the guys are awesome. I had a small concern/query and it was immediately addressed holding true to their warranty. Windows and doors are a big investment I am glad I went with them. If you thinking about an upgrade, go ahead and contact these guys. They are the best!

Approximate cost of services:
$10,000.00
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Company Response

Thank you Anoop! We are thrilled to hear that you had such a positive experience with our team. It's wonderful to know that our upfront and honest approach to quoting resonated with you, and that Alon's guidance was helpful in making your decision.

We take great pride in our work, so hearing that Vitali and his team provided top-class service makes us very happy! Customer support is a cornerstone of our business, and we're glad we could promptly address your concerns and uphold our warranty promise. Your satisfaction means the world to us, and we're delighted you are happy with your investment.

Thank you for recommending us! If you need any further assistance or have more questions in the future, please don't hesitate to reach out.

Warm regards,
AWD

Private User
Private User
Private User reviews , ON
10/10

New windows

Great experience! Sales rep was very good and adjusted to our needs. The installers were father and son team and were OUTSTANDING! they did a great job, were clean and courteous. Highly recommend this company for your window needs!

Approximate cost of services:
$10.00
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Company Response

Thank you for sharing your positive experience with us! We're happy to hear that you had such a great experience working with our team. Our father and son team work hard to ensure your satisfaction.

Your recommendation means a lot to us! We are here to assist you with any future needs. Enjoy your new windows!

Warm regards,
AWD

Michael krot
Michael krot
1 review North York, ON
10/10

Home reno

Aurora Windows and Doors recently transformed our home, and we couldn't be happier! From the first consultation, their team was professional, friendly, and really listened to our needs. They patiently answered all our questions and ensured every detail was just right. The quality of their windows and doors is outstanding, and the installation process was smooth and hassle-free. They truly went above and beyond to exceed our expectations. Our home looks fantastic, and were thrilled with the results. We highly recommend Aurora Windows and Doors for anyone seeking top-notch service and craftsmanship!

Approximate cost of services:
$10,000.00
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Company Response

Thank you Michael. We appreciate you taking the time to review our work. We look forward to assisting you again in the future.

Jeff G
Jeff G
1 review Bowmanville, ON
0/10

New Windows

Use this company if you want water damage after paying them to install new windows. This is what I found after Vitoli said he was done. If you dont have a 20 foot ladder to check their work dont use them. This company is not to be trusted

Approximate cost of services:
$10,000.00
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Company Response

Jeff, we would really appreciate it if you and your wife stop falsely accusing our company. You are both misrepresenting what really happened. You have no water damage with your windows and we are not to blame for the condition of your existing vinyl siding. We completed the work as outlined in your agreement and a brick to brick installation does not include adding drip edges. This is considered extra work and the manufacturer confirmed this with you. Vitali was nice enough to install one drip edge at no charge for you which you fail to acknowledge and show pictures of. The crew worked diligently until 9pm on your home. You tried to get them to do all this extra work for free by saying that it was on your initial agreement. We have already asked you and your wife Tara W to show us drip edges were part of the initial agreement and you have failed to do so. We offered to do the extra drip edges at a reasonable price and you refused.

Tara W
Tara W
2 reviews Bowmanville, ON
0/10

Bad experience wouldn’t recommend

This company did not honour the work they agreed to do. We got a ladder to check their work and thats how we found out. When we told them they refused to replace what they initially were supposed to and just used caulking.
When we said we werent paying the balance until the agreed work was completed they threatened to send us to a collection agency and cancel our warranty. We then paid them and they said they would send their guys back to do the work they were supposed to initially do but they were charging us $200 plus tax and advised us they werent responsible for any damages they may cause in the process.
We obviously declined having them return in fear they would cause damages to our home.
Not an honest company. Its family run and they side with each other even when one is in the wrong they stick together instead of doing the right thing and honouring their word to the customer.

Approximate cost of services:
$10,000.00
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Company Response

Tara, we have already asked you to show us where on your contract it indicates that drip edges were part of your window installation and you have failed to produce it. Your agreement does not include this extra work. We strive to resolve any issues our customers have but you are clearly being dishonest and misrepresenting what actually happened. We informed you multiple times that drip edges are not part of a window replacement and would be considered extra work at an added cost. On the day of installation, your husband asked our guys to add drip edges thinking that they would do it for free and when he was informed of the extra costs he got upset and treated our crew poorly. As a courtesy to you, our installer added a drip edge to one window at NO charge to you which you fail to acknowledge. When you finally agreed to pay for the extra work , your husband rejected it after we made you aware of potential damage to the Vinyl siding. We made sure you were fully informed to avoid any further disputes. We never agreed to add drip edges in the first place and if it was described on your agreement as you claim, why would we not complete the work and put ourselves in this position? It makes no sense. You expected all this extra work for free. It's very bad on your part to want to falsely accuse us when so much work went into your installation and the crew were at your house until 9pm working hard to finish the work. We did more than what was on the agreement, we did extra work at no charge in good faith and it was not appreciated.

Maria D
Maria D
1 review Oshawa, ON
10/10

Energy efficent windows

We had just about all of our windows in our home replaced with new casements and I cant thank Felix and the installation crew for their hard work and dedication. They paid careful attention and had no problem accomodating our our request for a particular trim. They certainly deserve more than 5 stars for doing a fine job! Now we know exactly who to contact for our doors. If you are looking to replace your windowss and doors look no further!

Approximate cost of services:
$6,700.00
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Company Response

Thank you for your review! We look forward to serving you in the future.

edwardgillett
edwardgillett
1 review Oshawa, ON
10/10

Windows and Doors

Right from initial contact for an estimate right to the conclusion of the project we were extremely satisfied with Aurora Windows &Doors Ltd.
The representative Sofia was very helpful in answering our questions both in our home and the show room
Zeila in the office was very professional. Vitaly and his installation crew were very thorough, knowledgeable and took great pride in doing an amazing job. They even stayed late to finish the job due to inclement weather the following day. We also appreciated the personal interest of the owner Felix in our project right from start to finish. Thank you Aurora Windows & Doors for doing such a great job on our home. This is definitely the company to go with if you want your investment to be well cared for.

Approximate cost of services:
$14,000.00
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Company Response

Hi Edward, thank you for the wonderful review. We greatly appreciate the time you took. It has been a pleasure working with you!

Private User
Private User
Private User reviews Vaughan, ON
10/10

New windows. Fast, Friendly and Professional!

Great windows and great installers. Very happy with the quality and price. They were very well installed and look great. Definitely recommend this company. Thank you Aurora Windows!

Approximate cost of services:
$8,000.00
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Company Response

hi, we are pleased to hear you are happy with our work. We really appreciate you taking the time to review our work!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aurora Windows & Doors

Aurora Windows and Doors Company in Oshawa and Montreal carry only high-quality name brand windows and doors. Whether you are renovating, redecorating, or building a new home or office, we can help you choose the right windows and doors for your needs. We are proud to say that we are one of the largest custom windows and doors retailers in Ontario and Quebec, providing services to numerous building contractors, businesses, and homeowners. We invite you to visit our showroom to learn more about how new windows and doors can change the look of your home or office. We supply and install custom windows, custom doors, sliding patio doors, garden doors, california shutters.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
We supply and install vinyl, energy-efficient windows, custom fiberglass and steel doors, sliding patio and garden doors.
SERVICES
Supply and install custom windows and doors
BRANDS
Novatech, Dorplex, Palma Doors, Queens Doors, VinylPro Window System, Vista Patio Doors, Verre SelecT, Trimlite, Vinylbilt
SPECIALITIES
Supply and Install Vinyl Windows, Fiberglass and Steel Doors, and Sliding Patio Doors
WEBSITE
https://www.aurorawindows.ca/
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
E-TRANSFER, DEBIT, VISA, MASTERCARD, CHEQUE, CASH
MEMBERSHIPS
BBB, ENERGY STAR
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime on Windows
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.