I ordered hardwood flooring from Fitz on May 26, 2015. Was told it would take 3-4 weeks. 11 weeks later and I have no hardwood flooring. I have been calling weekly since week 6 and no one gets back to me. The one time I was able to get any information I was told that my order was "under management review". It is a pretty straight forward order of a few boxes of hardwood so I have no idea why management would need to review. At this point I would just like my money back as it is clear that they have no intention of delivering or responding to my calls. Absolutely horrible customer service. Would never use them in the future.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?