I spoke with Gilbert on the phone and he was able to book a technician for the next day. Explained the furnace package and the cost. Harry showed up the next day and assessesd the water leak in my furnace. Condensation tube was blocked and water was backed up into the motor. Harry explained the additional cost required and the pros and cons of proceeding. I always appreicate this so there are no surprises when paying the bill at the end. He was able to clean out and fix the system. It's an older furnace so hopefully we can make it through the winter now. Thanks Harry.
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