Our 18 year old air conditioner broke down last summer. I read about this company on the Internet and called them up. Charton returned my call promptly and was very informative. He asked relevant questions about our home including size, year it was built, which direction our home faces, amongst others. He then listed several options and made recommendations including not selling me a more expensive unit that he thought was not going to fit in with my existing system, thereby saving me money. The installation was smooth and efficient. When our 19 year old heater broke down a half year later we immediately thought to call only him and his company and once again we got excellent service with a great model at a fair price. A couple of months later we noticed our venting was not equal throughout the house and he returned my message in less than a half hour. He volunteered to drive out that same evening and within 20 to 30 minutes he had fixed the problem. He did not ask for any fee for this extra service call . I was very impressed with his service and with the professionalism of his staff during the two jobs we had done with them and I would highly recommend them to anyone needing heating and air-conditioning in the future.
- Approximate cost of services:
- $10,000.00
- Company Response
Hi John, many thanks for your wonderful sharing and very pleased to know that you've always had some splendid experiences with Charton! Your review here is a very telling testimonial to Charton's dedication and care to his customers, and we're very proud to have him in our Company. Thank you for your continued support to us, and we'll not let you down when you need us.