Fireplace Gallery Inc

Amanda and Ashleigh are very knowledgeable in what they do. As a first time buyer We kinda had an idea what we wanted and they were the glue that put it all together. It’s exactly what we wanted I would highly recommend them to anyone who is thinking about a fireplace.

Had a question about the operation of our fire place. We contacted Fireplace Gallery and got a quick and very helpful response. I was very impressed with the service and would recommend Fireplace Gallery to anyone in the market for a new fireplace or needing service done on an existing unit.

I purchased the product to install it myself. The required parts and accessories were all there for the complete installation. And all questions were answered. Best price I found.

They gave me information on different fireplaces and which one would be best suited for my house. Customer service was top notch and super friendly.

Fireplace Gallery provided great information and excellent service when I was getting a new mantel over my fireplace. Amanda is very helpful and knowledgeable about what type of mantel we could get and where it should be placed. Their entire staff is very professional and friendly and it’s a bonus to support a local family run business. For all your fireplace needs, make sure you go see Amanda & Ashley at the Fireplace Gallery!

Very knowledgeable with there product. Fast and effective. This was the second fireplace I purchased from Fireplace Gallery and would go back again. It is ALWAYS a pleasure working with them!

Was required to pay for install and wood insert prior to installation. Also had to pay mileage. Installers used a short chimney to vent the smoke directly beside a taller chimney. The result is smoke flowing into home when newest fireplace is in use. Installers forgot to bring the legs or front part of the fireplace so bricks had to be used to balance the front half of the fireplace. The fan did not work as was sent damaged. A new fan was dropped off but nobody knocked to indicate they could install it. Which was paid for. The installers did not bring a ladder. When they used mine they crushed my eves-trough in one spot and ripped out a nail in another spot when they went up a different time. I had to replace the eves trough the following spring. The installers also damaged two white chairs that required steam cleaning when they rubbed their soot covered hand in the chairs. They are still slightly stained. The door to the fireplace had a defective seal in the glass. When I phoned no less than 3x about this including sent photos, I received nearly no help. I would receive emails with instructions on how to fix. Even though in photos on the day it was installed the damage/defect is present.
There is also a serious issue with smoke down drafting. Anytime the door is opened. Even when a hot fire is present. I am given the impression that once they have your money you are on your own. Their has been no warranty honoured or service. Besides dropping off a fan on my front step.
I would not purchase anything from fireplace gallery again nor recommend them to anyone.

Excellent customer service and prompt delivery of my custom chase cap. I had a chimney that needed to be covered in a hurry and the staff at Fireplace Gallery were so helpful! They were to careful to ensure that the product I was ordering was correct and it arrived quickly and fit perfectly! I couldn't be happier with my experience and when I am ready to replace my existing fireplace, I will order from them again.