Fine Line Gas Fireplaces Ltd

I cannot speak highly enough about this company. The whole crew led by Derek and John were incredible from the moment we walked into the showroom until the day they left the job.

First we received a very thorough rundown of all the products and features by Derek and he carefully listened to what our hopes and dreams were for our family room fireplace. They worked with us from start to finish coordinating with us and accommodating the timeline of getting our mantle at Timeless Materials where THEY offered to pick it up for us. We even threw them a few curve balls along the way and without any hesitation, Derek was on it and showed his true professionalism when it came to helping us devise a plan for a new direction.

They expected the whole project to take 2 days and it ended up taking closer to 2.5-3 to rip out the old fireplace, do all the insulating and venting, install the fireplace and then frame the whole thing. They also installed cement board, ran some extra conduit for power, smart thermostat and TV cables and the like. (I'll be doing the finishing work myself.)

On the last day we were then given a through rundown by Mark on how the system worked and how to maintain it. We're now trying to figure out where else in our home we might install a fireplace because the experience we so incredibly good. These guys are the best, you won't regret hiring them!

Fine Line removed our old heatilator fireplace in June 2015. They arrived on time and finished in a timely manner. The room was sealed to minimize dust in the rest of the house and the space was left tidy. They went above and beyond, fixing unexpected issues with mold without additional charge. The crew was so positive with each other and with us. They have provides great design ideas for replacement; we will make sure we use Fine Line if we decide to include a gas or electric fireplace. Costs are reasonable and Fineline is a pleasure to deal with.