Hired them to move items from a house into storage, and then 6 weeks later move items from another house, pick up the storage items, and take it all to a new home. Contracted the work as 1 job- all negotiated together. First move went well- items delivered to storage and the workers were great to deal with. Only catch was they have a 4 hour minimum which I'm in agreement to- but then nailed us the 45 min travel on top of that (when our actual moving only took 2 hours). At the second move, they showed up with a truck which was too small. The workers called the owner immediately who came on the scene to discuss. Edgar was terrible to his employees- spoke down to them and told me they aren't too smart. Our experience was the opposite- his staff are fabulous- he is not.
We had to leave items behind as they wouldn't fit on the truck, and at the new home one mover broke a glass table carrying it down the stairs. They assured us that Edgar would be in touch with us for restitution. This did not happen, so we called him. He refused to make good on the work. I over paid him AND let it go with the truck too small, but to not replace something they clearly broke is unacceptable. Very disappointing.
- Approximate cost of services:
- $1,300.00
- What could this company do to improve their services?
- Make good on breakage, bring the proper truck to do the job.
- Company Response
Customer wasn't packed and ready to go and had 2 times the quantity of contents declared at estimate. This breakdown in communications resulted in the problems noted. Clear, honest communication in declaration of quantity of contents would eliminate all these issues with Moving companies. Thank-you for choosing Johnson Moving since 1967.